Overview
Are you passionate about property management and adept at navigating complex transitions? Join our dynamic team as a Property Management Transitions Manager, where you will play a pivotal role in ensuring the seamless transition of properties into and out of our management portfolio. In this exciting role, you will manage all aspects of the transition process, ensuring smooth integration or handover of operations while maintaining our high standards of service delivery. The ideal candidate will bring extensive property management experience, exceptional project management skills, and a strong ability to communicate and collaborate with diverse stakeholders.
Essential Job Functions
- Develop and implement detailed transition plans for properties entering or exiting the management portfolio, including serving as the primary point of contact for property owners, residents and other stakeholders during the transition process.
- Coordinate with internal teams (leasing, maintenance, accounting, etc.) and external partners (owners, vendors, etc.) to ensure all aspects of the transition are covered and timelines, milestones and deadlines are met.
- Manage and conduct all aspects of the due diligence process, including lease file audits, unit / building walks and staff interviews to identify any issues or concerns prior to transition.
- Ensure all necessary documentation, contracts, and records are accurately maintained and transferred, including preparation and presentation of comprehensive transition reports to stakeholders.
- Program lease documents in On-Site.com and RentCafé and ensure that all information is transmitted accurately.
- Manage the transition of property utility accounts and the opening of bank accounts, and support the onboarding of employees.
- Facilitate meetings and conference calls to discuss transition plans and progress and provide regular updates on transition progress and address any questions or concerns promptly.
- Train and support property management staff on new properties, ensuring they are fully equipped to take over operations.
- Coordinate with outgoing PMC to ensure all information is received in a timely manner.
- Provide ongoing support and troubleshooting during the initial phase of management for new properties.
- Conduct post-transition reviews to evaluate the success of the transition and identify areas for improvement.
- Implement feedback and lessons learned to enhance future transition processes.
- Identify and mitigate potential risks, and ensure all transitions comply with relevant laws, regulations, and company policies.
- Must be present on-site and be able to move throughout the buildings to address community-related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
- Ability to travel between the main office and site locations within the portfolio and be able to ascend and descend stairs, including comfortability with exposure to varying environmental climates and circumstances.
- Position may be required to perform duties outside their normal responsibilities as needed.
Qualifications
- Bachelor’s degree in Business Administration, Real Estate, or related field, or equivalent experience.
- A minimum of 5 years of experience in residential and / or commercial property management, with at least 2 years in a management or transition-focused role.
- Strong project management skills with a proven track record of successfully managing complex transitions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
- Proficiency in navigating computers and community management software, to include Microsoft Office include iLuvLeasing, On-Site, and Yardi.
- Affordable housing certifications are preferred (i.e. LIHTC, HCCP, COS, CPO, C3P, etc.)
- Strong knowledge of fair housing regulations, leasing practices, building operations, maintenance, financial management and budgeting.
- Valid NYS real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire.
- Work authorization (required).
In addition to base compensation, significant incentive pay and full benefits packages are available.
Rose Associates requires all colleagues to be fully vaccinated against COVID-19 unless there is an approved religious or medical exemption.