UX Designer (Service Designer)
Address: Washington DC – 100% Onsite
In-person Interview
12 Months Contract / Full Time Position
Job Description
As a service designer, you will assist in delivering digital services that will positively impact District residents. The service designer will talk to stakeholders to develop a comprehensive understanding of the given problem and facilitate the ideation of potential solutions. You will lead problem scoping, qualitative research, data synthesis, ideation, prototyping and testing activities as well as help plan and execute co-creation workshops with stakeholders inside and outside city hall. The service designer will support in the planning and execution of community outreach events.
Required Skills
The ideal candidate will have the following skills and experiences:
5+ years of professional experience in UX design
Comprehensive understanding of human-centered design and design thinking
Experience working on a design-driven and user-centric team
Experience planning and executing user research
Ability to synthesize complex qualitative data
Ability to generate creative ideas to complex problems
Experience developing and testing low-,medium-, and high-fidelity wireframes and other types of prototypes with stakeholders
Experience designing a user journey map and ability to then identify touchpoints, channels, and pain points
Ability to plan and execute co-creation workshops with relevant stakeholders
Experience designing a Service Blueprint capturing all elements of the solution and the user experience
Experience working as part of a team on agile projects with experience of agile rituals and ways of working
Experience planning and executing community outreach events
Responsibilities
The main responsibilities of the Service Designer are as follows. It should be noted that stakeholder inquiry and insight should be involved throughout all parts of this process.
Lead human-centered design projects alongside a team of other innovators
Perform and manage user research
Maintain ongoing relationships and communication with stakeholders to ensure a user-centered design process and constant feedback
Design the User Journey Map and identify pain points and issues that need to be addressed in a given solution
Generate creative, bold solutions to public sector challenges
Plan and execute co-creation workshops with stakeholders in order to propose the most viable solution for the given problem
Prototype and test potential solutions in order to validate ideas and iterate
Design the Service Blueprint and prepare for presentation to the team and relevant stakeholders
Skill
Required No. of Years
Actual Years of Experience
5+ years of professional experience in UX design
5
Comprehensive understanding of human-centered design and design thinking
5
Experience planning and executing user research
5
Ability to synthesize complex qualitative data
5
Experience developing and testing low-, medium-, and high-fidelity wireframes and other types of prototypes with stakeholders
3
Experience designing a user journey map and ability to then identify touchpoints and pain points
5
Ability to plan and execute co-creation workshops with relevant stakeholders
5
Experience planning and executing community outreach events
5
About Us
InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.
