Who We Are
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.
Job Description
Job Title : Software Quality Assurance Manager- B2B
Job Type : W2 / C2C/1099
Experience : 8-15 Years
Location : Alpharetta, Georgia
Responsibilities
- Proven experience in project management, technical leadership, and production support.
- Strong understanding of SLAs, KPIs, and OLAs.
- Excellent documentation skills and attention to detail.
- Strong problem-solving skills and ability to think critically.
- Excellent communication and interpersonal skills.
- Ability to motivate and lead a team.
- Experience in a similar role within the technology industry.
- Certification in Project Management (e.g., PMP, PRINCE2).
- Knowledge of ITIL practices and frameworks.
- Familiarity with software development lifecycle (SDLC) processes.
- Experience in the B2B sector.
- Experience with application production support.
- Familiarity with RACI Matrix for project management.
- Create and review functional and technical specification documents.
- Track open tickets/incidents in the queue, allocate tickets to resources, and ensure timely closure of tickets.
- Ensure adherence to SLAs/KPIs/OLAs by analysts and the delivery team.
- Promote continuous improvement, encouraging faster, better, and more economical ways of working.
- Lead projects, ensuring compliance with Software Quality Processes and adherence to timelines.
- Serve as the single point of contact for the team to project stakeholders.
- Foster teamwork, motivate, mentor, and develop subordinates.
- Provide application production support as per the RACI (Responsible, Accountable, Consulted, and Informed) Matrix.
Qualification
- Bachelor's degree or equivalent combination of education and experience.