Pay Rate/Salary: $20-$23.06
Location: Lodi *No relocation offered
Schedule: Monday to Friday 8am-5pm
Job Description:
Service Specialist III is primarily responsible for handling tasks and duties in the Card Services unit within our Central Operations Department; specifically Debit Cards and Instant Payments, Transaction Research, Fraud Investigations, Chargeback Processing, and Settlement/Reconciliation.
Duties and Responsibilities:
- An individual with knowledge of banking operations with proven experience in the features and functions of Debit Cards and/or Instant Payments (e.g. Zelle, Apple Pay), detection and mitigation of Debit Card and Instant Payment Fraud, Chargeback Processing, and an understanding of Regulation E
- An individual with strong customer service skills who is able to communicate confidently with customers and business partners
- Someone who understands how to prioritize effectively, is flexible and able to change direction quickly, and one that remains focused and organized when faced with continuous deadlines and requests
- A detail oriented individual who is able to employ logical thinking and problem solving skills with a common sense approach to investigations resulting in the mitigation of fraud and financial loss opportunities
- A process and task oriented individual who is focused and able to handle multiple tasks concurrently
- A quick learner who takes pride in completing tasks accurately and timely while adhering to high ethical and professional standards while maintaining customer confidentiality
- An individual who is able to assist with preparing, reviewing, and researching Debit Card transaction activity while maintaining compliance with the various regulatory requirements and Bank policies
Qualifications:
- Successful completion of a credit check is a condition of employment
- Minimum of high school diploma or equivalent
- Minimum 2 or more years of relevant work experience, with specific knowledge of Debit Cards and Instant Payments a “plus”
- Ability to use various computer based applications, including Microsoft Office (Word, Excel, and Outlook)
- Multi-tasker with a desire to go the extra mile to service our customers