Job Role : Support Engineer
Location : Remote
Duration : 6 Months
Must :
Experience in the automobile industry or Dealership Management System
Should have experience with CRM application support.
The customer is looking for candidates having experience of SaaS/Cloud native Application Support, CRM, or Automotive DMS and ticketing tool experience is a plus.
Automotive OR Please source profiles with Dealership Management System experience/knowledge.
Application support
Key Responsibilities:
• 3+Yrs of working experience as a Support Engineer, Previous experience in application or product support.
• Good Written & Verbal Communication skills to interact with customers.
• Foundational knowledge in AWS cloud and Azure (Good to Have)
• Knowledge around automobile industry
• Knowledge around CRM (hands on prior experience)
• High level understanding on product features and understanding trends between issues and map it to features and data.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues in the application and manage.
• Refer to internal database or external resources to provide accurate tech solutions and understand Data Cleansing.
• Understanding of data issues Vs service issues and provide analysis to L2 team for resolution
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ability to understand the application both functionally and technically.
• Ensure all issues are properly logged and prioritize and manage several open issues at one time.
• Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals.
• Complete ticket management with escalation and service level reporting.
• Experience building and managing monitoring dashboards and service integration with monitoring tools.
• Should have hands-on experience on application monitoring tools and should be able to initiate remediation based early warnings.
Thanks & Regards
Muraliprasath S
US IT Recruiter
RD Solutions INC
muraliprasath@rdsolutionsinc.com
732 348 1389