Job Number: 24-02048
Help drive change! Eclaro is looking for a
Technical Writer for the Strategic Operations Team for our client in
Remote, NY.
Eclaro’s client advocates for energy efficiency and clean energy technology. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- Mastery of Technical Writing & Editing
- Meeting Coordination/Facilitation
- Project & Time Management
- Strong written and verbal communication in the English Language
- A penchant for mastering and understanding professorial details for the purpose of simplfying content for others
- Demonstrated problem solving ability, resourcefulness, adaptability, for surfacing value and pragmatic solutions
- Ability to learn quickly, process information, and apply reference knowledge in diverse situations
- Coaching others to proficiency in Technical Writing & Editing -Candidate should also have some experience coaching training specialists or interns in skills and tactics to write more effective guidance documentation and scripts for learning and development projects
- Skill in managing multiple, diverse activities simultaneously, delivering on commitments, and operating with speed, accuracy, and strong judgement
- Natural Curiosity and passioning for learning
- Candidates should have 3-6 years experience in technical editing and writing with a focus on documenting operational processes and procedures for staff consumption.
- Experience with Confluence preferred
- Confluence, Jira, Asana, Microsoft Office Suite (primarily Outlook, Word, Excel, PowerPoint, Teams, and SharePoint), Salesforce, Oracle/PeopleSoft.
- Training will be provided for any systems that will be used, though some experience with Confluence Cloud would be ideal.
- Reviewing written content by other members of the team and provide coaching where necessary to continuously build team writing skills, partnering with internal SMEs to document SOPs and critical processes for build out and/or migration of content in our Knowledge Base, supporting administration of content management in our Knowledge Base, updating existing knowledge base content using technical writing and editing skills where appropriate, and partnering with team members to develop comprehensive written materials in support of training requirements throughout the Authority.
- Coordinate and Facilitate SOP/Process documentation meetings with SMEs
- Convert/Migrate SOPs/Processes to Knowledge Base
- Partner with other team members and coach to writing skills and techniques
- Evaluate existing content in Knowledge Base to identify for areas for improvement
- Provide substantive feedback on written content produced by team
- Manage Knowledge Base Contract Management and Data Solutions content updates
- Manage other projects/tasks with technical writing and editing components as needed
If hired, you will enjoy the following Eclaro Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Natasha Zarbo
Natasha.Zarbo@eclaro.com
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.