Integris Group is partnering with a large Corporate client who is located in Orlando, FL. Our client has an immediate need for a Citrix Engineer for a "Contract to Hire" opportunity.
This is a Hybrid position and will require the Citrix Engineer to work onsite at our clients location in Orlando 23 days per week.
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Job Description:
This person will report directly to the Infrastructure Manager. They will receive tickets from their L1 support through their ticketing system, Agiloft, and should then update L1 support with the resolution as a fix is put in place. This manager is very detailed oriented and wants someone who is detailed in their explanation of the problem, as well as the steps they are going to take/did take in regard to issue resolution.
This person will be given autonomy to handle the issues as they see fit based on prioritization, and he is not as concerned with a quick fix as much as he is concerned with getting the fix right the first time.
The majority of their issues will be Citrix VDI related but, if someone has Azure VDI and/or on-prem VMware infrastructure troubleshooting experience, that would be a nice to have, but it is NOT required.
Top skills needed:
- Experience doing application and image layer troubleshooting on Citrix VDI platforms; some of these issues will be related to Citrix virtual apps (XenApp) and Desktop architecture issues; troubleshooting, administration, and configuration experience.
- Strong documentation skills through a ticketing system for troubleshooting issues.
- PLUS, not a must have: Azure VDI troubleshooting experience; this person should be able to troubleshoot issues related to Azure virtual desktop, such as image or app related issues; also On premise VMware troubleshooting ability for application related problems.
Description of type of issues:
Typical examples of issues they might see are things such as a session being hung or needing to reset a VDM; sometimes they may be asked to set up new VMs to add additional applications (such as SAP) to the environment; each day the directive can change based on the needs of the business.