DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.
Please apply or call one of us to learn more
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists:
Arpita | 224-507-1299
Vishal | 224-507-1278
Title: Desktop Support Specialist
Location: Painted Post, NY
Duration: 6 Months
Description
Schedule: M-F, 8 AM - 5 PM
OT may be applicable
Interview: One Onsite Interview
Extension is possible based on demand but is not a guarantee.
Education & Experience
We prefer candidates with:
- Minimum High School Diploma
- Associate's Degree or 2+ years of IT-related experience (Recommended)
- Familiarity with computer hardware is a plus
- Excellent written & verbal communication skills
The Corporate EUS Refresh Technician will be responsible for receiving IT PC inventory, imaging Laptop, and Desktop Computers, installing licensed software, engaging with customers, deploying new PCs, and reclaiming legacy PCs.
Daily Tasks Include (but Are Not Limited To)
- Active Directory Administration
- Familiarity with cloud applications ( Office365, etc.)
- Altiris Deployment server utilization
- Asset management skills
- Microsoft Edge and various browser(s) support
- ServiceNow utilization
- Hardware ordering/deployment
Additional Responsibilities Include
- Documentation (records) management
- Knowledge base utilization
- Project interaction
- Customer scheduling/follow-ups
- Multi-team interaction and/or technical roundtable participation
- Standard device imaging via USB/PXE server(s)
- Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service/satisfaction.
- The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in person.
- The EUS Refresh Technician will take ownership of the follow-up status and communicate progress regularly to both their customers and leadership (when requested).
- Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.
- IMPORTANT** The candidate should also be aware of the following:
- The initial location of assignment is subject to change at any time given that EUS Refresh operates and travels between various local sites to facilitate end-user requests/issues.
- That said, the role may require some light travel throughout the Client as needed for PC refreshes.
- The primary role of the EUS refresh technician is to drive the continual (rolling) PC refresh process and ensure that Cleint's endpoints are up to date with the latest operating systems and hardware.'
About Us
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.