Title: Call Centre Representative - Remote
Duration: 12 months contract
Payrate: $13.50/hr on W2
Job Description
- Making outbound phone calls to our members and prescribers
- Utilizing multiple software systems to complete Medicare Enrolment case reviews
- Meeting or exceeding government mandated timelines
- Complying with turnaround time, productivity and quality standards
- Conveying resolution to beneficiary or provider via direct communication and professional correspondence
- Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
Skillset Required
Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password thing of this nature which may be routine for a regular computer user.
Required Qualifications
- Ability to effectively communicate with members and prescribers while managing multiple software systems
- Accountable and results driven
- Critical thinker/problem solver
- Receptive to constructive feedback and flexible in adapting to change
- Ability to effectively plan, prioritize, and organize time and workload
- Proficient in navigation of multiple computer applications
- Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
- Ability to type more than 30 WPM
Preferred Qualifications
- At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
- Six months of PBM/pharmaceutical related work strongly desired
Education
- High School Diploma or GED required
- Bachelor’s degree in related field or equivalent work experience preferred