Primarily remote but will require travel to the office when needed.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
Qualifications
- Experience with Windows and Office applications a must.
- Experience with AD, Microsoft 365 and Azure a plus.
All employees are expected to dedicate scheduled hours to Language Link/BIG Language and use of company time, materials, equipment or proprietary information for other companies is not permitted.