Fulfillment & Project Management Lead
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Freshy, a leading NY & DC based WordPress web design agency, is looking to hire for a remote full-time Fulfillment Lead role.
The candidate must have deep experience in project management, customer experience, leadership, and communication, and be highly motivated to do exceptional work.
The primary position responsibilities include:
- Lead, manage and hold the fulfillment team accountable for their responsibilities and work
- Execute high-level Project Management
- Maintain conflict-free production schedule and assist fulfillment team with timeline adjustments, prioritization and efficiency as needed
- Maintain a consistent standard of excellence by ensuring all projects completed within all fulfillment centers meet high-quality standards, are error-free, and contribute to an overall positive customer experience
- Sustain positive client relationships and overall customer experience with an extremely high level of care, service and professionalism. Including but not limited to email, video meetings, and phone calls.
- Assist fulfillment team members with creative problem-solving
- Encourage fulfillment team growth
- Report on key metrics such as, but not limited to:
- Client retention
- Client satisfaction
- Project allocation
- Project launch
Additional responsibilities and expectations for the role include:
- Lead, own and manage ongoing process improvements for all fulfillment centers, focusing on customer experience and project management
- Lead project management team and set proper expectations with clients as needed
- Supervise client problems or issues as related to their project and customer experience
- Oversee, train and onboard new project management team members
- Provide feedback to the fulfillment team regarding any/all areas of improvement by staying current on best customer experience and project management practices.
Freshy is seeking a candidate who will take initiative and approach our customer experience, project management and project fulfillment with a confident and positive attitude in a fast-paced environment.
*This is a remote work position*
Hours would be based off Eastern Time
Requirements:
- 5+ years project management experience
- Customer service/support experience
- Team management experience
- Excellent leadership skills
- Excellent communication, motivational, and interpersonal skills
- Excellent organizational skills & detail-oriented
- Ready to work in a fast-paced environment
- Understanding of and experience with WordPress, DNS, Light HTML & CSS preferred
Salary Range:
Based on experience, starting at $90k