Job Summary
We are seeking a highly skilled and motivated E-commerce Site Administrator to manage, optimize, and oversee the daily operations of our online store. The ideal candidate will have a strong technical background, excellent organizational skills, and a deep understanding of e-commerce platforms and digital marketing strategies. This role is crucial to ensuring a seamless shopping experience for our customers and driving the growth of our online business.
Key Responsibilities
- Website Management
- Manage and maintain the e-commerce website, ensuring all content is up-to-date and accurate.
- Monitor website performance, uptime, and security.
- Troubleshoot and resolve website issues promptly.
- Coordinate with web developers for technical enhancements and updates.
- Product Management
- Oversee the addition and updating of product listings, including descriptions, images, pricing, and inventory levels.
- Ensure product categorization is logical and enhances the user experience.
- Implement and manage product promotions and sales campaigns.
- Customer Experience
- Monitor customer feedback and reviews, addressing concerns and improving the overall shopping experience.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Provide support for customer service teams with technical issues related to the website.
- Digital Marketing
- Collaborate with the marketing team to implement and optimize SEO, PPC, email marketing, and social media campaigns.
- Analyze website traffic and user behavior using analytics tools to inform marketing strategies.
- Manage and optimize on-site search and merchandising to drive sales.
- Inventory and Order Management
- Work with our merchandising team and help oversee inventory levels to ensure product availability.
- Coordinate with logistics and warehouse teams to streamline the supply chain.
- Data Analysis and Reporting
- Generate regular reports on website performance, sales, and other key metrics.
- Use data insights to make informed decisions and recommendations for site improvements.
- Compliance and Security
- Ensure the website complies with legal standards and industry regulations, including data protection and privacy laws.
- Implement and maintain robust security protocols to protect customer data and prevent cyber threats.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Business, Marketing, or a related field.
- Proven experience as an E-commerce Site Administrator or similar role.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Proficiency in HTML, CSS, JavaScript, and other web development technologies.
- Experience with digital marketing tools and strategies.
- Excellent analytical skills and experience with web analytics tools (e.g., Google Analytics).
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork skills.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Preferred Qualifications
- Experience with graphic design tools (e.g., Adobe Photoshop, Illustrator).
- Knowledge of SEO best practices and techniques.
- Familiarity with CRM and ERP systems.
- Understanding of SEM / Social Media Ad spending (A/B Testing)
- Understanding of user experience (UX) and user interface (UI) design principles.
Benefits
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Remote Job
- Professional development opportunities.
- Friendly and collaborative work environment.