Innova Solutions is immediately hiring for a Creative Technical writer
Position type: Contract
Duration: 12+ Months
Location: Rolling Meadows, IL (Hybrid)
Description:
As a Creative Technical writer you will :-
- Assist in creating technical documents such as manuals and product descriptions.
- Update existing technical documents and documents new features.
- Read technical specifications, work with subject matter experts, and uses interim software products to understand complex features.
- Participate in research and interviews to understand product details.
- Use templates and follows a style guide for document creation.
- Create simple diagrams and captures screenshots.
- Review, analyse, and update content to maintain accuracy and continuity.
- Perform proofreading as needed/assigned.
- Responsible for the creation of scripts to be used by the testing organization.
- Need to make sure that the regression testing scripts are up to date and work with Global Technical Solutions to develop acceptance testing for new program releases.
- Responsible for developing and implementing messaging and collateral to impact and persuade a target audience (e.g., employees, consumers, and investors).
- Encompass all of the Sales, GCS, and Sales Operations processes to ensure simple understanding and efficient workflows for our 1200+ Sellers and 200+ Success Managers.
- Serve as an entry point for user stories into the Product Ownership team, with appropriate business impacts, for additional enhancements that need to be made to Connect systems and processes.
- Encompass all objects in Salesforce, field utilization, known deficiencies (footnoted with Project ID's), and all additional applications owned by the Product Ownership team.
- Review of end-to-end sales process documentation for all Sales users across all segments and all geographies.
- Defect and Nonstandard Catalogue Identification, documentation and cataloging of defects in the current sales processes, complete with business impacts and associations to any currently active projects in order to better steer executive leadership towards meaningful solutions.
Work complexity and impact to business:
- Describe the types of complex analysis performed and the recommendations or proposals made by the employee in performing his/her job.
- Provide at least two (2) examples of complex problems and the types of resolution to problems that this job will have to solve.
- Program management to ensure the maintenance thereof.
- Deep business analysis of the processes and procedures within the Connect Sales strategy that may not be scalable, or that are nonstandard so that they may be addressed with more streamlined approaches.
- Investigation of Sales Operations practices [i.e. Sales Operations case utilization] to highlight ways to enhance efficacy within these teams.
- They are individually responsible and accountable to the outcomes of and timelines of their deliverables on the agreed upon cadence.
- The Documentation Specialist collects, curates, and creates data from different sources in order to develop communications at different levels within the organization.
MUST HAVE SKILLS: -
- Bachelor's Degree or 5 years of experience.
- 4 or more years' experience in Documentation, technical script writing, L&D, or Communications General Knowledge of Google Suite (Sheets, Docs, & Slides), mandatory experience with Salesforce as a user, admin experience desirable.
- Overall understanding of SaaS business processes and experience in implementing solutions to gaps from a technical and/or project management perspective.
- 2 or more years of experience with Constant Contact or similar.
- Need to be inquisitive and constantly wondering how we can make the sales cycle faster, more effective, and/or easier to complete.
- Must be able to work autonomously and make large business impacting decisions confidently.
- Subject matter expertise in a large variety of additional software applications as well as the business acumen required to apply them to business problems.
- Also interacts regularly with Marketing, Strategy, Legal, GTS, and Business Intelligence leadership.
The ideal candidate will have: Salesforce Experience, technical script writing, Documentation and project management.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Nikita Awasthi
PAY RANGE AND BENEFITS:
Pay Range*: <Between $40 per hour > OR $42 per hour>
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centres across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
- ClearlyRated® Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network (2022)
- Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.