Ready to Make a Difference?
Ready for a challenging and rewarding Customer-Facing Report Writer Position, this is for you!
We’re looking for a passionate and experienced Customer-Facing Report Writer to join our growing team. You’ll be an essential member of our development team and work alongside the founders and the rest of the company.
In 2022 & 2023, we won one of the best places to work in Kansas City, Missouri. We are very proud of that and the team we are building.
Our mission and purpose at SETWorks is to empower people who serve in the disability service industry via tailored Healthcare software and services.
In joining our growing business, your work will be challenging and rewarding in a variety of areas, and you'll be responsible for solving challenging technical and organizational hurdles as we scale.
This is a great opportunity to become a key member of a growing Healthcare technology company.
This is a 100% remote position. We are in North Kansas City, MO and have office space there. We do have all team members come back 3-4 times per year for company building events (conferences, holiday parties, hackathons). Travel is required to come back during these events.
SETWorks Values
- Be Empowering
- Delight Clients
- Go Above and Beyond
- Continuously Improve
- Own It
- Celebrate Successes
Responsibilities / Skills Needed
- Technical Report Writing Skills – You need to have a strong understanding of business requirements, data modelling, and know how to write advanced reports.
- Customer Facing - 30-40% of your job will be with Customers. You will meet, lead, gathering requirements, then do the work, and give updates.
- Technical Report Writing - 60-70% of your job will be writing Reports. You will use SETWork’s in-house report engine to create several different types of Reports for Customers (Payroll, Billing, etc.)
- You must LOVE working with customers, seeing what they need, and helping them accomplish it.
- If you do NOT like being Customer-Facing, please do not sign up for this role.
- Project Manager – You know how to manage multiple projects, send updates, etc.
- Organization – You are very organized.
- Time Management – You are very good at time management.
- Knowledge of SQL (Types of Joins, Grouping, Pivots, Aggregates) – You understand how to models/entities are joined together, to write complex reports.
- You do NOT have to be a developer, but you do need to be very knowledgeable about how data querying works.
- Customer Service Skills – At times this will be a customer-support oriented role as well, related to your Reports. You must enjoy helping Customers through issues.
- Knowledge of Project Management Systems. You will be using JIRA to create Tickets for yourself to create reports, and for work you need developers to do, for features that you need.
- Attend daily meetings (remote), book clubs (remote, at times), quarterly events, company meetings, and team social events.
- Make a difference.
Qualifications
- 3+ years of relevant work experience. College does not count.
- 3+ years-experience technical report writing experience (using Report Writing tools).
- College Degree required.
- Advanced Report Writing Skills.
- Knowledge of Databases.
- Excel / Spreadsheet Knowledge.
- You do NOT need to be a Software Developer.
- Knowledge using Project Management Systems (Such as Jira, Azure DevOps, etc.)
- Track record of leadership and being organized.
- Passion for technology, writing reports, and building things.
- Likes to work with customers and people in general.
- Wants to be in charge (and own) something.
- Positive attitude, highly energetic and takes initiative.
- Great teamwork / soft skills. We do not want someone with high ego.
- Enjoys working with developers and having them support you.
- Want to work in a fast-paced environment.
- Ability to multi-task, organize, and prioritize work
- Super sharp and good at understanding data and writing reports.
Optional / Nice To Haves
- SQL - Knows how to write SQL statements.
- SQL – Strong knowledge of joins (INNER, OUTER,)
- SQL – Strong knowledge of aggregates (GROUP BY)
- SQL – Strong knowledge of pivots.
- Power BI (or other data tools)
- SQL Reporting Services, Crystal Reports, etc. (Tools to write reports)
- BI Tools
Requirements:
- Must be authorized to work in the US. Visa sponsorship is not available.