JOB SUMMARY
The Information Security Solutions Advisor is responsible for supporting and enabling NYSERNet members to fully leverage the security benefits and perks of their membership. Serving as a member advocate, the advisor will provide expert advice, coordinate services, and deliver a top-tier customer experience.
KEY RESPONSIBILITIES
Security Services Design, Implementation and Maintenance:
- Develop, implement, and maintain processes for the utilization of membership security services.
- Ensure processes are efficient, user-friendly, and aligned with member needs.
Member Support and Advisory:
- Serve as a technical security advisor to support members in scoping and planning security services.
- Provide expert guidance on security service offerings and how they can be tailored to meet member needs.
Project Coordination:
- Coordinate security services projects from member pre-sales consulting, onboarding through to completion and feedback.
- Ensure projects are delivered on time, within scope, and meet the quality standards expected by members.
Community Engagement and Metrics:
- Facilitate and monitor the NYSERNet community to support member engagement and drive membership visibility into prospecting opportunities.
- Keep a pulse on key security trends and patterns in the membership, providing insights and recommendations.
- Establish and monitor metrics, contributing to membership KPIs and continuous improvement.
Cross-Functional Collaboration:
- Collaborate with cross-functional teams, such as Membership and Education Services, to ensure cohesive strategies and alignment of initiatives to meet member needs.
- Represent the company at conferences, community events, and networking functions, fostering positive relationships with community stakeholders and promoting NYSERNet’s initiatives.
QUALIFICATIONS
- Bachelor's degree in information security, communications, marketing or a related field not required, but preferred.
- 3+ years proven experience in a security advisory role.
- Strong understanding of cybersecurity principles, practices and technologies, preferably those relevant to higher education, K12 and other research institutions.
- Strong understanding of CIS Critical Security Controls.
- Excellent analytical and problem-solving skills, with the ability to analyze trends and data to make informed decisions and improvements.
- Exceptional communication, presentation and interpersonal skills, with the ability to effectively engage and support members.
- Strong project management skills with the ability to prioritize, resource and manage multiple projects effectively.
- Ability to work independently while also working cohesively as part of a team.
- Ability to travel 1-2 times per month to the NYSERNet office, member offices and community events.
WORKING CONDITIONS
- Remote position with flexible work hours.
- Required to reside in New York State for agile travel.
- Occasional evening, night and weekend work needed.
ABOUT NYSERNET
NYSERNet has and continues to deliver next-generation internet services to the research and education community for forty years. A trailblazer in research networking, NYSERNet is a member governed organization, with members from leading universities, colleges, K-12 schools, Regional Information Centers (RIC), museums, healthcare, and research institutions. NYSERNet is a vibrant, stable, and well-recognized organization, poised to further grow its services, membership and mission.
NYSERNet is a 501(c)3 private not-for-profit corporation created in service of advancing science, research and education.
NYSERNet is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, familial status, marital status, military service and veteran status, physical or mental disability, genetic information, domestic violence victim status, reproductive health decision-making, or any other characteristic protected by applicable federal, state or local laws and ordinances. NYSERNet is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.