We are seeking a highly skilled and bilingual Technical Operations Associate fluent in Arabic and English. The ideal candidate will have a strong background in computer sciences and experience as a Business Analyst. This role is crucial for ensuring smooth technical operations, analyzing business needs, and facilitating effective communication between technical teams and stakeholders.
Responsibilities:
- Technical Support:
- Provide technical support for internal teams and clients, addressing technical issues and ensuring efficient operation of systems
- Troubleshoot and resolve technical problems in a timely manner
- Business Analysis:
- Analyze business needs and processes to identify technical requirements and solutions
- Collaborate with stakeholders to gather and document requirements for new systems or improvements to existing ones
- Communication:
- Serve as a bilingual liaison between Arabic-speaking clients and English-speaking technical teams
- Facilitate clear and effective communication to ensure understanding and satisfaction on both sides
- System Management:
- Assist in the implementation and maintenance of technical systems and applications
- Monitor system performance and provide recommendations for improvements
- Documentation and Reporting:
- Create and maintain detailed documentation for technical processes, system configurations, and user guides
- Prepare reports and presentations for management and stakeholders
Requirements
- Experience: Proven experience as a Business Analyst or in a similar technical operations role
- Language Proficiency: Fluency in Arabic and English (both spoken and written) is required
- Educational Background: Degree in Computer Science, Information Technology, or a related field
- Technical Skills: Strong understanding of technical systems and experience with system analysis and design
- Analytical Skills: Ability to analyze business needs, identify technical requirements, and propose effective solutions
- Communication Skills: Excellent interpersonal and communication skills to work effectively with diverse teams and clients
Benefits
- Competitive salary package, paid in US dollars
- Opportunities for career advancement
- Dynamic and collaborative work environment
- Remote work option available
- Supportive team culture focused on success and growth