Overview
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking
Position: IT Project Manager - Level 4 - Daily
Location: Montreal, QC, H3A 2A6
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Shift: 8:00 am to 5:00 pm
Job Description
Position Objectives:
- The main objective of this position is to provide level 3 management for end users and workstations specifically, but not limited, to a project or initiative in progress, assisting other IT teams including Service Desk when they cannot resolve the issues happening on workstations.
- Additionally manage installation of software on workstations deploying standard packages, perform remediations of vulnerabilities and handle tickets that are escalated to the team.
- This position requires upholding Bank standards, and maintaining the progress on delivery of assigned projects.
- This position requires day-to-day support activities, administration and projects associated the entire end user workstation platform based on Microsoft Windows 10.
Position Requirements
- 5 to 7 years as Technical Expert support and managing Microsoft Windows clients (focus on Windows 10)
- Expert knowledge of Microsoft Configuration Management (SCCM) for packaging distribution and removals
- Expert knowledge of PowerShell and shell scripting
- Expert knowledge of ITIL methodology
- Expert knowledge of Active Directory related to user, group and computer management
- Good knowledge of Project Management concepts
- Good knowledge of working based on chronograms and milestones deliveries
- Excellent written and verbal communication skills. Fluent English is mandatory since the role supports multiple countries in the Americas region.
- Service oriented, positive, committed and enthusiastic team player.
- Availability to work and perform tasks out of business hours (8am to 6pm)
- Bachelor degree or equivalent
Position Responsibilities
- Take part of the Release Control Management team for Americas helping, testing and release in production approximately 150 apps per month
- Manage the deployment of software via Microsoft Configuration Management (SCCM) with expertise to split the installation into multiple waves, execute step-and-action procedures and use features to cleanup the previous version of software
- Be part of the support team inside of End User Computing for Americas to handle all the tickets assigned to us
- Create and execute scripts based on Shell and Powershell
- Strictly abide and follow the company policy and procedures pertaining to change and incident management
- Contribute to ensuring that all systems are deployed consistent with group standards and best practices
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen® is an equal opportunity employer supporting workplace diversity.