Job Title: Tooling and Automation Software Engineer
Location: Orlando/Hybrid
Duration: 5 months - contract role
PR: $72.00/hr on W2
Description
NMS skill Set
About The Role
As part of the Network Infrastructure NMS team supporting all Network, Telecom, Cloud and Infrastructure teams with an operational excellence and improving innovation mindset to support project and operational delivery priorities of the business.
Working with IT Operations and Project Delivery the analyst will aid in the identification of end-to-end monitoring requirements, implementation of monitoring, alerting and dashboarding. Drives the execution of monitoring implementations and configurations focusing on excellence, innovation, and client value. Using technical aptitude and a process workflow for deployment.
What will you do
- Manage the Monitoring, Alerting and Dashboarding of all Infrastructure services and working with the Data and Application monitoring teams assist in the delivery of end to end reliability management for the core IT business Applications, solutions and services.
- Build service dashboards in partnership with stakeholders to meet requirements.
- Create automation playbooks or templates to improve the efficiency and speed of the processes
- Has experience with analyzing processes to understand how they meet objectives, across numerous projects and applications.
- Proactively reviews and interprets monitor data for the purposes of identifying improvement opportunities, assessing application health
- Proactively partners with stakeholders and sponsors to review results specifying potential project or operational release impacts.
- Produces reports or dashboards of application experiences to communicate current health/ status across the enterprise that includes infrastructure and applications that leverage on prem, cloud or hybrid deployments.
- Uses a variety of quantitative and qualitative measures and metrics to manage the overall health of the monitoring system
- Implements monitoring tools to add value and enables the use by educating and supporting the tools.
- Able to work with API’s as well as the SNMP protocol to integrate tools and other facets to improve the quality and quantity of monitoring data available
- Can compare and contrast alternative products and vendors. Has participated in the evaluation, selection, and implementation of new tools.
Preferred Skills
- Experience in executing processes using CMMI, ITIL and/or Six Sigma
- Experience implementing and changing processes
- Experience with log analytics, APM and Event correlation processes and tools
- Strong communication, interpersonal and organization skills
- Strong collaborative relationship management and consulting skills which results in proven ability to quickly earn the trust of stakeholders
- Working knowledge of various scripting and programming languages: Python, Perl, Bash, Java, GO, and/or JavaScript
- Understanding of Cloud Based Applications e.q. Kubernetes, CloudPak, Docker, Cassandra
- Understanding of Agile principles
- Experience with ServiceNow
- Experience working with multiple vendors on software and hardware issues.
- Working knowledge of some or combination of modern monitoring tools:
- Sevone
- Datadog
- Amazon Cloud Watch
- Azure Monitor
- Deep understanding and experience with the SNMP network protocol
- Experience using APIs for data extraction and manipulation.
- Working knowledge of Telecom infrastructure foundations e.g. Routers, Switches, wireless controllers and Access Points.