Title: Open Enrollment Processor
Location: Washington, DC (On-Site)
Duration: 4-6 Months Contract + Extension
Job Description:
Term of Employment
• Contract, 6 Months (Possible Extension)
• This position is 100% onsite. Candidates must reside in a commutable distance to Washington, DC 20024
• There will be six (6) weeks of classroom training, beginning on 9/30. Absences are NOT permitted during this period.
• This position is a typical Monday – Friday, first shift role. During ‘Open Enrollment Season’ (November – December), there may be some work required on Saturdays.
Overview
• Our client is seeking 40 Enrollment Technicians to support ‘Open Enrollment Season’ for eligible members in the federal space. Core responsibilities include:
• Ensuring all insurance, demographic, and eligibility information is entered into the system in an accurate and timely manner.
• Adhering to HIPAA guidelines and other relevant state and federal regulations, and company policies regarding compliance, integrity, patient privacy, and ethical billing practices.
• Enrolling subscribers and dependents for all business in a timely manner to meet the corporate objective of the issuance of timely and accurate ID cards.
• Processing terminations, coverage level changes, and other forms of subsequent enrollment activities for both paper and automated enrollment accounts.
• Resolving enrollment errors and reports in accordance with corporate guidelines.
• Performing basic account installation functions, including review of group setup documentation, simple group structure setup, and coding on enrollment system.
• Meeting set Key Performance Indicators (KPIs).
Required Skills & Experience
• 3-5 years of experience.
• Proficiency in navigating multiple computer systems, including Microsoft Office Suite, internet research and email communication.
• Capability to navigate concurrently between multiple software systems with relative ease.
• Comfortable using technology and software systems.
• Possess a passion for Customer Service, innovative thinking and drive for results.
• Work experience in a production driven environment.
• Position requires performance in either service or claims for a minimum of 18 months at a meets standard level or above.
• Additional required experience includes use of automated systems PC or CRT proficiency.
• Softwares & Tools: MS Office Suite (Word, Excel, Outlook, Teams), WebEx, Adobe Acrobat.
• Must be able to attend all training sessions without absences.
• Must demonstrate proficiency and retention of training material through testing.
Preferred Skills & Experience
• Exposure to project management.
• Exposure to health care, health insurance, and/or medical industries.
Sincerely,
Preetam Raj
Lead Technical Recruiter
nTech Workforce Inc.
D: 410-505-4857 EXT: 726
E: preetam@ntechworkforce.com
preetam(at)ntechworkforce(dot)com