Company Description
Grupo Noa International is a premier virtual call center that specializes in providing multilingual call center services for the international direct response industry. With expertise in languages such as English, Spanish, French, Portuguese, German, Mandarin, and many others, we cater to customers in over 29 different countries. Our services include inbound customer service, outbound lead generation, direct response industry support, and upselling on service calls.
Role Description
- Position: Mandarin/English Medical Interpreter
- Requirements: Minimum of 1 year of experience as Medical interpreter, specializing in OPI, VRI, Live interpretation, or Face-to-Face interpretation.
- Responsibilities: 1 year of Experience in Medical, Social, and Insurance Interpretation is a must (Financial and Medical preferred). Type: Financial, insurance and medical Interpretation, OPI only
- Shift: 8 hours per day - M-F - Between 8:00 AM and 7:00 PM EST
- Rate: 0.41 USD per minute
- Training: 3 to 5 business days of non-paid training. This training aims to assist the candidate in passing the client's assessment. Candidates are reminded that opting out of the training may result in failure of the assessment, with no guarantee of a retake opportunity.
- Location: This opportunity is exclusively available to individuals residing outside the US, as per client specifications.
- Technical Requirements: USB Headsets, LAN Ethernet connection, PC with i3 7th gen and above or Ryzen 3000 series and above, minimum 8 GB of RAM
Qualifications
- Fluency in both Mandarin and English languages
- Excellent verbal and written communication skills in both languages
- Experience in interpretation or related field
- Ability to adapt to different accents, dialects, and cultural nuances
- Strong listening and comprehension skills
- Attention to detail and accuracy
- Professionalism and ability to maintain confidentiality
- Ability to work independently and remotely
- Knowledge of industry-specific terminology is a plus
- Previous customer service experience is beneficial