Job Overview
The IT Asset Management (ITAM) Manager is responsible for the daily and long-term operational management of software and technology-related hardware within the organization. The ITAM Manager manages, controls, and protects the organization’s IT assets (i.e., hardware) throughout their life cycle, from acquisition through final disposition. In addition, the ITAM Manager contributes to the designs, development, and implementation of the organization’s asset management strategy. This includes managing the maintenance of tools containing information regarding licenses, warranties, and service agreements for the organization's hardware and software to ensure compliance with vendor contracts.
Expected work hours
40
Job Description
Responsibilities include but are not limited to:
- Oversees lifecycle asset management tasks, projects, activities, and engagements for the program.
- Serves as an IT asset management subject matter expert.
- Works with leadership to develop and enhance lifecycle asset management strategy, company policies and processes that align with the programs and customer's business objectives.
- Analyzes new and complex lifecycle asset management-related problems and creates innovative solutions that address schedule, technology, methodology, tools, solution components, and financial management.
- Manages tracking of acquisition, deployment, utilization, security, and final disposition of IT assets.
- Supports ITAM systems analysis as well as provides subject matter expertise for long and short-range plans for lifecycle asset management related application selection, systems development, systems maintenance, and production activities.
- Assists in the development and implementation of effective pprocedures and processes for accurately tracking and accounting for IT assets through the asset lifecycle.
- Supports optimization, usage, and cost of IT hardware & Software deployments.
- Contributes to the development of processes and procedures to continually enhance IT asset data integrity and compliance.
- Drives process improvements with Lifecycle Asset Management best practices and automation.
- Develops and presents IT Asset Management metrics, visualizations, and reports to leadership.
- Conduct regular audits to ensure accuracy and integrity of asset data.
- Provide recommendations for cost savings, risk reduction, and efficiency improvements related to IT asset management.
Requirements
Required Skills:
- Must have experience with IT asset management and configuration management tools (e.g., ServiceNow, Flexera, SNOW, etc.)
- Must be comfortable in a fast-paced, dynamic environment, able to handle multiple tasks simultaneously.
- Good teamwork and leadership skills are essential to motivate different groups of people to fulfill their responsibilities within a given time frame.
- Experience and understanding of banking regulatory frameworks such as NIST, COBIT and FFIEC.
- Must possess strong computer skills -- proficiency in data visualization tools (i.e. Tableau, Power BI, etc.) to analyze large volumes of data.
- Experience with statistical analysis software a plus, demonstrating experience and analyzing and presenting data to management.
- Experience in IT procurement and Project Management.
- Understanding of cloud concepts and cloud service models.
- Must demonstrate strong oral and written communication skills, excellent customer service skills, and be able to handle pressure.
- The ability to see structure and bring order to undefined (or poorly defined) processes, as well as develop and implement processes, are a necessity.
- Extensive experience with software management, including contract and entitlement management.
Required Experience:
- High School Diploma or GED.
- Minimum of 7 years direct experience in IT Asset Management and Configuration Management.
- ITIL Foundations V4. ITAM professional certification (e.g., CHAMP, CITAM) or will obtain certification within 6 months of starting position.
Preferred Experience:
- Bachelor's degree in information technology or related field.
- ITIL 4 Specialist: IT Asset Management, ServiceNow Certified System Administrator.
Pay Range Information
Exact compensation may vary based on skills, experience, and location.
Salary Grade Minimum - Annual
$108,400.00
Salary Grade Maximum - Annual
$191,800.00
Salary Grade Minimum - Hourly
$52.12
Salary Grade Maximum - Hourly
$92.21