Owner Connect: Customer Engagement Specialist (BDC Agent)
Position Title: Customer Engagement Specialist - Service(Virtual)
Travel: Based on Business Needs
Position Overview:
Individuals shall be responsible for managing daily Service BDC operations for each assigned partnership.
Qualifications:
Prospective candidates must demonstrate prior experience in the following: strong communication skills, lead conversion ability and quality interpersonal capacity :
- Previous automotive Service BDC experience is REQUIRED
- Articulate, Problem Solver, High-Energy, Strong Presentation Skills
- Results Driven, Committed to High-Performance Outcomes
- Coachable, Enjoys Working within Team Dynamic
- Available to work weekdays / weekends as well as early morning or evening schedule
Responsibilities & Tasks:
The following is a breakdown of tasks expected to be completed during one’s time in this position.
- Consistent Daily Engagement of all Assigned Leads
- Schedule 12-14 Quality Appointments per Day
- Accurate Data Reporting, Activity Tracking
- Strong Representation of our Dealer Partners to Customer Base
- Organize all Lead Source, Activity and Records in Partner Data Systems
- Generate new Business Opportunities for our Dealer Partners
Compensation:
Owner Connect believes in providing employees with competitive compensation and routinely review market value; Owner Connect reviews each employee’s past education and work experience to provide the most competitive package.
- Compensation is based on experience
- Bonus eligibility based on brand performance
- Paid Time Off as well as Nationally Mandated Holiday time
- Company sponsored healthcare program
Owner Connect
A Division of Twelve21 LLC
Job Types: Full-time, Part-time
Pay: $15.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Please list your knowledge level from 0-5 (0 being none and 5 being expert) for each of the following programs:
*CDK
*VIN Solutions
*E Leads
*Dealer Socket
*Reynolds & Reynolds
*Xtime
Experience:
- Automotive BDC: 1 year (Required)
Work Location: Remote