Position: Customer Experience + Retail Representative
Department: Operations, Retail
Location: Chicago, IL
Schedule: Full-time, Weekends required, In-Person
About Us
Flowers for Dreams is ushering in a craft flower movement. Locally crafted flowers for fair and honest prices across locations in Chicago, Milwaukee, and Detroit, as well as overnight shipping in the Great Lakes region. Every bouquet benefits an amazing local charity. Named one of Business Insider's 20 Most Inspiring Companies in America and a Best for the World B Corporation using business as a force for good.
We're looking for a capable customer centric individual to help handle all customer inquiries. This passionate people-person would be responsible for our live website chat, emails, subscription customers, retail and more. The position is based in Chicago and is fully on-site.
Responsibilities
- Respond to and resolve customer inquiries via phone, email, website and social channels.
- Greet and engage walk-in customers at Flowers for Dreams headquarters.
- Manage merchandise inventory, office supplies, and vendor ordering.
- Assist daily ops team with dispatch support and delivery success.
- Willingness to learn introductory floral design.
Qualifications
- 2+ years working in customer service or retail
- Familiarity with Zendesk preferred
- Strong communication and writing/email skills, with always-positive demeanor.
- Ability to multitask, adapt to changing circumstances, and keep obsessively organized.
- Shared aesthetic preferences and values, passionate about Flowers for Dreams mission.
- Demonstrates a sense of urgency and proactive approach that is results focused
- Collaborates and communicates easily with all levels of the organization
- Able to stand, walk, reach, climb, kneel, and crouch
Values
- Do Good - "Life's Most Persistent and Urgent Question Is, 'What Are You Doing For Others?'" Martin Luther King Jr
- Take Risks - "Whoever Dares, Wins" Sayeret Matkal
- Challenge Yourself - "Every Artists Was First An Amateur" Ralph Waldo Emerson
- Make it Beautiful -"Design is a Behavior, Not a Department" David Milne
- Act Fast - "We Have a Strategic Plan, It's Called Doing Things" Herb Kelleher
Benefits
- Health insurance
- Dental and vision insurance
- Life insurance
- PTO, paid holidays, wellness days
- 401K with company match
- Family leave
- Student loan repayment
- FSA/HSA
- Commuter benefits
- Floral Discount
Cover Letter Required
In 1-2 paragraphs, please detail what draws you to the role, your related floral + customer relations experience, and your excitement about the Flowers for Dreams brand.
Equal Opportunity Employer
Flowers for Dreams is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, training, and internship. Flowers for Dreams makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Compensation: From $36,000.00 to $42,000.00 per year