Job Description
About us
The
American Health Information Management Association (AHIMA) is a global nonprofit, membership association for health professionals involved in the health information management needed to deliver quality health care to the public. We do this by providing education, certification, professional development, and advocacy. We have more than 60,000 members and credential more than 100,000 AHIMA health information professionals.
In our mission to empower people to impact health, our core values guide our business and our actions.
- We have integrity in our work and relationships. Our passion for doing the right thing and sharing knowledge and resources makes us trustworthy, credible, and accountable leaders.
- We act boldly with intention. We go after big ideas and big challenges with purpose because we recognize the influence and impact our work on people's health, safety, and well-being.
- We are inclusive so that humans are at the center of everything we do. We see the whole person and respect the inherent dignity of every human. We make space for different voices and opinions to help us get the best results.
Diversity and equal opportunity
AHIMA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity, race, color, religious creed, national origin, age, sexual orientation, physical or mental health disability, or protected veteran status.
At AHIMA, we come to work every day to help make healthcare better through the trusted use of health information - from the operating room to a smartwatch - no matter when or where it is accessed.
What does this role do at AHIMA?
The
IT Infrastructure Administrator is responsible for the installation, configuration and operational maintenance of hardware, software, and related infrastructure. The main goal of this role is to ensure the efficient operation of the company's network, end-user devices, telephony, email, collaboration, and desktop software, and cloud-based infrastructure.
This role is also responsible for assisting with support and oversight of our managed service provider (MSP) including defining objectives, specific escalation support, and guiding their performance.
What are the essential duties and responsibilities?
- Support, monitor and maintain servers (cloud or local), desktop systems, applications, firewalls, switches, routers ensuring industry best practices to meet corporate objectives. Ensures all AHIMA production and development systems, databases, files servers etc. are properly backed up per AHIMA IT policies.
- Manage MSP and establish proper key performance indicators (KPIs) to ensure they meet or exceed performance goals and act as an escalation level for items the MSP may need assistance with.
- Establish, maintain, and document information security roles and access privileges for all organizational IT assets. Perform security audits and performance monitoring to ensure minimized outages to business operations.
- Develop and maintain all necessary documentation for all network systems and settings per industry best practices and as directed.
- Participate in planning and makes recommendations for infrastructure strategies and architecture to align to business priorities and project needs.
- Responsible for end user Laptop/computer deployment.
What are the knowledge and skills requirements?
- Bachelor's degree in the field of Computer Science or Information Systems or equivalent experience required.
- Experience working with networking, IP Telecommunication networks, protocols, standards, QoS and operations is required (5+ years preferred).
- Significant Experience with Microsoft Server, Enterprise Storage and Backup Systems is required (5+ years preferred).
- Experience administering and supporting AWS or Azure cloud environment (2+ Years Preferred).
- Experience in Office365 administration (2+ years).
- Experience working in an environment supporting internal customers using service desk. (3+ years).
What You'll Get From AHIMA
- Opportunities to work remotely.
- A mission-driven culture.
- A collaborative and open environment where everyone's ideas are appreciated and welcomed.
- Great benefits, competitive compensation, and generous time-off policy.