Operations Associate - Startup Accounting Services Platform (Remote, Canada)
About Us:
We're a dynamic startup revolutionizing accounting services in Canada through our innovative web application. We're building a platform that connects businesses with top-tier accounting professionals, streamlining financial processes and providing exceptional client experiences.
The Opportunity:
This is a unique ground-floor opportunity to shape the operations of a promising startup poised for significant growth. As our Operations Associate, you'll play a pivotal role in building our service provider network, ensuring client satisfaction, and driving the overall success of our platform. Initially, this role will be hourly/project-based for the first three months, with the potential to transition into a part-time or full-time position based on performance and company growth.
Responsibilities:
- Onboard and Empower Service Providers: Assess, vet, and onboard accounting professionals (bookkeepers, tax preparers, etc.) onto our platform. Provide guidance to enhance their profiles and maximize client engagement.
- Client Success Champion: Build relationships with clients, addressing their inquiries, resolving issues, and ensuring a positive experience that rivals traditional CPA firm interactions.
- Quality and Performance Management: Monitor service provider performance, ensuring the delivery of high-quality accounting services that meet our clients' needs.
- Platform Optimization: Analyze platform data to identify areas for improvement and enhance the overall user experience for both service providers and clients.
- Strategic Growth: Collaborate with the leadership team to develop and execute operational strategies that support the company's growth objectives.
Qualifications:
- Proven Accounting Expertise: 3+ years of experience in accounting, taxation, bookkeeping, payroll, or business analysis services for the public.
- CPA Firm Background: Strong understanding of public accounting firm operations and client relationship management.
- Quality Assurance: Ability to assess the work of accounting service providers and ensure adherence to professional standards.
- Tech-Savvy: Comfortable working with web applications and utilizing data to inform decision-making.
- Excellent Communication: Strong interpersonal skills and the ability to build rapport with diverse stakeholders.
- Remote Work Ready: Located in Canada, preferably Ontario (GTA is a plus), with a reliable home office setup.
Why Join Us:
- Make an Impact: Shape the future of accounting services in Canada.
- Growth Potential: Be part of a rapidly growing startup with significant career advancement opportunities.
- Remote Flexibility: Enjoy the benefits of working from home.
- Collaborative Culture: Work with a passionate team dedicated to innovation and client success.
To Apply:
If you're a results-oriented accounting professional with a passion for innovation and client service, we want to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you're excited about this opportunity.
Note: This is a remote position within Canada, with a preference for candidates located and authorized to work in Ontario.