Position Description: Protingent Staffing has an exciting contract opportunity for Software Development Engineer with our client located in Santa Clara, CA.
Job Responsibilities:
- The primary goal is to reduce repeatable work between Support and Engineering, ultimately leading to a positive impact on Employee and Customer satisfaction.
- Develop and maintain tools and processes that increase the efficiency of the Support team.Focus on reducing analysis complexity to enable more individuals log analysis more easily.
- Enhance the efficiency of individuals performing log analysis and debugging.
- Collaborate with Support and Engineering teams to identify and address support needs.
- Create and maintain documentation and knowledge bases for tools used by the Support team.
- Ensure that all tools and processes align with the goals of improving support accuracy, diagnosis, case resolution time, and overall customer satisfaction.
Job Qualifications:
- BS in computer science or a related field is required.
- 3+ years of experience.
- Strong Python programming skills and experience with automation tools.
- Familiarity with support processes and tools used in technical support environments.
- Excellent problem-solving skills and the ability to work collaboratively with cross-functional teams.
- Strong communication skills to effectively convey support needs to engineering teams and vice versa.
- Experience with documentation and knowledge base management.
Preferred Job Qualifications:
- Experience with Docker, Kubernetes, and other containerization technologies.
- Competency with regular expressions and grep.
- Familiarity with customer support tools.
- Ability to work independently and manage multiple tasks simultaneously.
Job Details:
- Job Type: Contract
- Pay Rate: $65-$72/hr.
- Location: Santa Clara, CA. (hybrid 4days)
- ITAR obligations are associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. § 1324b(a) (1), (3) is required.
