Active Directory, Azure Active Directory, Azure RMS, Azure Active Directory Connect, Microsoft Identity Manager, DNS, DHCP, PKI, CyberArk Privilege Access Security Suit, Group Policy, PowerShel
- Responsible for ensuring that the delivery is within the prescribed SLA levels and help in establishing processes for continuous service improvement
- Resolve incidents/problems/Changes according to established procedures
- Work proactively to ensure prompt resolution of support cases & the highest possible levels of customer satisfaction along with minimal production impact
- Audit and Report the status of the Active Directory and Azure AD and Related Security Tools, technologies.
- Review Active Directory and Azure AD configurations and make recommendations
- Provide Integration and synchronization services for multiple domains and forests with Azure Active Directory and O365 Tenants.
- Provide L3 resolution of issues reported in AD, Azure, Azure AD Connect, MIM, DHCP, DNS and CyberArk Privilege Access Security Suite.
- Interface with the Microsoft Office 365 cloud and related environment.
- Evaluate and provide guidance for Group Policy Objects (GPOs) to optimize the Active Directory and Azure AD environment
- Responsible for AD and AAD environment cleanup activities.
- Provide daily/weekly/monthly defined reports within specified SLA.