We are looking for a Customer Service Specialist to manage customer inquiries and resolve their issues. Your main responsibilities will include processing orders, handling complaints, and communicating with customers across different channels. Remaining calm under pressure and having basic computer skills are essential.
Key Responsibilities
- Provide friendly and professional assistance to customers
- Respond quickly to inquiries
- Resolve complaints effectively
- Process orders efficiently
- Track customer interactions and feedback
- Collaborate with team members
- Suggest improvements to customer service
- Ensure customer satisfaction
Requirements
- High school diploma or equivalent
- Ability to manage stressful situations
- Basic computer proficiency
- Experience in customer support is a plus.