About Bradford Allen:
Bradford Allen is a Chicago-based, fully integrated national commercial real estate company that provides a full array of property management, brokerage, and capital markets expertise to entrepreneurial and corporate clients, as well as not-for-profit organizations.
Bradford Allen professionals create flexible solutions for their clients through their experience, commitment to solving the most difficult problems, persistence, loyalty, hard work, and a singular focus on client objectives.
Position Summary:
Provide the highest level of customer service to ensure ownership’s goals and objectives are obtained. Implement processes and procedures that will provide tenants, visitors, and guests with first-class experiences. Develop, mentor, and train all direct reports.
Responsibilities
Financial Skills
- Develop and manage the annual operating budgets and 5-year capital budgets for the assigned properties.
- Financially operate the property to ensure that the monthly, quarterly, and annual financial goals, as approved in the annual budget, are attained.
- Analyze and review monthly operating reports and provide clear, concise explanation of budget variances.
- Actively manage collection of accounts receivable and payment of operating expenses pursuant to approved guidelines.
- Produce timely and accurate annual CAM & RET reconciliations for assigned properties.
- Review and approve all monthly scheduled charges.
Operational Skills
- Regularly inspect and evaluate all building equipment, systems, and grounds to ensure that the appearance and operation of the properties meet company standards.
- Continuously review the physical components and procedures to ensure the highest levels of safety and security are maintained.
- Analyze and maintain emergency procedures and preventative maintenance programs for all buildings.
- Develop positive relationships with vendor partners ensuring they understand the goals, objectives, and code of conduct required at the properties they serve.
- Ensure that work performed by outside contractors is performed timely, safely, and according to the scope of the services provided.
- Manage the certificate of insurance system to ensure all vendors and Tenant certificates in compliance with requirements established by ownership.
- Visit tenants regularly and always maintain a positive, productive, and professional relationship.
- Manage tenant move-in and move-out processes to ensure complete tenant satisfaction.
- Oversee the tenant work request system to ensure that tenant service calls are handled within the timeframe as approved by Ownership and with 100% customer satisfaction.
- Accurately complete legal documents and internal reporting documents pertaining to lease administration and administer the leases.
- Assist with all lease activity including tenant renewals, expansions, and contractions.
- Successfully manage tenant improvement and capital improvements projects following company guidelines.
- Competitively bid 3rd party provided services pursuant to company and Ownership guidelines.
Communications Skills
- Hire, train, manage and develop all direct reports.
- Conduct annual performance appraisals and develop employee specific goals annually.
- Assist in fostering a team atmosphere within the local offices.
- Clearly and concisely communicate with clients, team members, direct reports, vendors, and stakeholders.
Other Responsibilities
- Accurately and timely complete other tasks as assigned.
- Assist General Manager, Asset Management and President with special projects.
- Continuously project a professional attitude and demeanor.
- Accurately produce lease abstracts for all new and existing tenants.
Qualifications:
- Bachelor’s Degree with CCIM, CPM or RPA designation preferred.
- State real estate license preferred.
- 7+ years of commercial property or commercial building management experience including 5+ years of directly supervising on-site personnel, vendor partners and client relationships.