Description
As the Medicare Advantage Senior Contact Center Representative,
you will be addressing and resolving complex member inquiries, providing
detailed information on intricate health plan benefits, and ensuring a seamless
Navigation Of Healthcare Processes. You Will
- Utilize state-of-the-art telecommunications and computer information systems to assist members
- Adhere to the CICARE principle to maintain the highest standards of care and service
- Resolve member inquiries with a focus on clear and empathetic communication
- Manage escalated calls from Contact Center Agents related procedural inquiries
- Assist members, fostering positive relationships and contributing to an outstanding customer experience
- Enhance member satisfaction through dedicated service
Note: This position is a limited appointment for 6 months and may convert to career. This posted position is 1 of 9 positions available
for hire. All applicants will apply through this requisition and if selected
will be hired into one of the available positions.
Salary Range: $29.53 - $46.37/hourly
Qualifications
We are seeking a detailed-oriented, customer-centric
Individual With
- High School diploma, GED or equivalent, required
- A college degree, preferred
- Five or more years of experience working in a Contact Center environment
- Two or more years in a Medicare Advantage role, highly desired
- Exceptional customer service and communication skills
- Strong attention to detail and organization skills
- Proficiency with CRM and telephony software, preferred
- Ability to maintain confidentiality of patient and business records
- Familiarity with healthcare systems, medical terminology, and understanding of health insurance concepts
- Understanding of healthcare regulations, including privacy laws (e.g. HIPAA) and other compliance requirement
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.