NetSPI is the proactive security solution used to discover, prioritize, and remediate security vulnerabilities of the highest importance. We help secure the most trusted brands on Earth with our Penetration Testing as a Service (PTaaS), Attack Surface Management (ASM), Cyber Asset Attack Surface Management (CAASM), and Breach and Attack Simulation (BAS) solutions. Leveraging a unique combination of dedicated security experts, intelligent process, and advanced technology, NetSPI brings a proactive approach to cybersecurity with more clarity, speed, and scale than ever before.
NetSPI is on an exciting growth journey as we disrupt and improve the proactive security market. We are looking for individuals with a collaborative, innovative, and customer-first mindset to join our team. Learn more about our award-winning workplace culture and get to know our A-Team at www.netspi.com/careers.
As the Software Engineering Manager for our customer focused engineering team, you will be responsible for leading a team of product support engineers and software engineers to enable our customers to use our products seamlessly. You will ensure all stakeholders are updated through clear communication. You will play a critical role in shaping the technical direction of our products, building high-quality customer focused product support organization, and fostering a collaborative and innovative engineering culture.
Responsibilities:
Team Leadership:
- Lead and mentor a team of software engineers and product support engineers, providing guidance on best practices, fostering a collaborative team culture, and promoting professional development.
- Set clear expectations for performance and drive accountability.
Execution:
- Manage resource allocation, workload distribution, and capacity planning to optimize team efficiency and meet project deadlines. Able to prioritize against competing prioritize.
Product Support:
- Own end-to-end customer onboarding to post product support lifecycle for all NetSPI security products. Dive deep into every issue, identify root cause and drive remediation.
Operational Excellence:
- Ensure the implementation of best practices for product support. Excel in maintaining the reliability, availability, scalability of our systems and strive for optimization of infrastructure resources.
Cross-Functional Collaboration:
- Collaborate with cross-functional teams, including product management, QA, technical marketing, and sales to ensure a solid alignment of customer focused engineering efforts with overall product and business goals.
Innovation:
- Encourage a culture of innovation and continuous improvement within the customer focused engineering team. Stay abreast of industry trends and emerging technologies to drive innovation in security products.
Minimum Qualifications:
- A bachelor's or master?s degree in computer science or a related field.
- 5+ experience in software engineering or product support, with a focus on cybersecurity products.
- Hand-on experience on AWS and able to influence design decisions.
- Demonstrated experience in leading and managing software engineering and/or product support teams.
- Strong knowledge of cybersecurity concepts, use cases, and best practices.
- Proficiency in programming languages such as Java, Golang, Python, or similar.
- Experience with agile development methodologies.
- Excellent troubleshooting capabilities, communication and interpersonal skills.
- Exceptional customer focus, problem solving skills and the ability to convert lessons learned into feature requests to drive the outcome.
- Familiarity with DevOps practices and tools.
Preferred Qualifications:
- Leading product support / customer focused engineering team
- Hand-on experience on AWS
- Proficiency in programming languages
- Building and managing high performing team spanning across the globe
- Security domain experience is a huge plus
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