Company Description
Recordly is a pioneering audio and video intelligence platform that revolutionizes the way audio intelligence and AI technology are managed.
As the world's first unified solution, we have been recognized as the Best Product at Event Tech Live Vegas'24 and NAB Show'24. Our dedicated team of experts in artificial intelligence and machine learning are committed to empowering individuals and businesses across various industries by providing cutting-edge solutions that enhance efficiency and accessibility. Our mission is to bridge the gap between spoken content and understanding, enabling seamless transcription, translation, and captioning of audiovisual materials.
Job Description:
We are looking for a talented Customer Success Manager to join our growing team!
Responsibilities:
- Develop and implement customer success strategies.
- Collaborate with cross-functional teams to understand customer needs and provide solutions.
- Drive customer satisfaction, loyalty, and product adoption.
- Identify customer issues and provide timely solutions.
- Stay updated on customer needs and industry trends.
- Collect and analyze customer feedback to inform product development.
Qualifications:
- Proven experience as a Customer Success Manager or similar role.
- Strong customer relationship management skills.
- Experience in data analysis and reporting.
- Excellent problem-solving skills and attention to detail.
- Strong communication and teamwork abilities.
- Bachelor’s degree in a relevant field or equivalent experience.
Nice to Have:
- Experience with CRM systems (e.g., Salesforce, HubSpot).
- Knowledge of SaaS products and technologies.
- Customer-focused mindset with a strategic approach.
♡♡ What We Offer:
- Competitive salary and stock options.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development opportunities.
- Dynamic and inclusive company culture.
- Collaborative and supportive team environment.
- Gym membership.
- Netflix and Spotify subscriptions.