Job Title: IT Desktop Support Engineer
Reports To: Information Systems Director
Position Summary
Responsible for the life-cycle management for all IS/IT assets including configuration management, change management and release management activities for devices, users, software, and licensing.
JOB REQUIREMENTS (not An All-inclusive List) - IS asset management and tracking
- Responsible for the tracking of all network connected devices (PCs, Laptops, Mobile Devices, Phones, Printers, Plotters, etc…) regarding the following:
- User assigned to
- Health/Status of the device
- Age of the device and software versioning for updating/upgrading (as required)
- Lease agreements and service contracts for the devices as it applies
- Management of the service provider accounts
- Procurement and administering a running inventory for user replacements and end-user growth
- All mobile devices through our cellular carrier
- All purchased or leased personal computing equipment and applicable accessories
- Procurement and management of software licenses and subscriptions
- IS Software and Hardware support person for on-premises required items:
- Support for basic technical issues on computers, laptops, mobile devices.
- Functional knowledge in Windows based environments (in particular Windows 7/8/10).
- Experience in (re-)installation of most desktop related software in corporate networked environments.
- Support mobile devices and the company required software for these devices (e.g. iPad, Tablets, JetPacks, iPhones, and Android Phones).
- Assist users on end-user network devices (Printers, Plotters, TV displays, etc…).
- Internal point of contact for service desk communications
- Manage relationships and communications between Pueblo and internal IS department and 3 rd party managed solution providers where Service Desk is concerned
- Monitor and follow-up support with all service desk tickets (internal and managed by MSP)
- Manage small to large sized acquisition user deployments with regards to hardware, software, licensing, cellular devices, and user accounts
Required Skills, Qualifications, And Traits
- Effective communicator [internal & external customers and vendors]
- Ability to communicate the technical details effectively to a non-technical audience
- Strong customer service skills and ability to work in a dynamic team environment
- Self-starter with high energy level and positive attitude
- Ability to adapt and thrive in rapidly changing environment with multiple deadlines
- Strong problem solving skills
- Understands Windows Operating Systems and Microsoft Office products beyond a basic capacity
- Ability to design, implement, document, train, and administer organizational processes
Desired S Kills And Experience
- Microsoft Windows 10 and Active Directory [ with Azure AD hybrid] environments
- Microsoft Group Policy configurations and management
- Microsoft SCCM administration and configuration
- Microsoft ATP, EMS, InTune [particularly in hybrid environments with SCCM]
- Microsoft 365 Enterprise environments, licensing, and management
- Experience in hardware (Intel x64 based) support and upgrades
- Project management in deployments to small to large groups of users for both software and hardware