Job Number: 24-02319
Be part of the Financial Services Industry. Eclaro is looking for a
Carrier Download Processor for our client in
Austin, TX.
Eclaro’s client is one of the largest Insurance Brokerage and Consulting Firms in the United States. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- The Carrier Download Processor supports Client's business users by manually assigning Policy and eDocs download transactions in Applied Epic Suspense that the system is not able to automatically match during the daily scheduled download job.
Responsibilities:
- Understand matching criteria for Applied Epic to assign transactions.
- Work independently in a team environment and participate in team meetings.
- Assign policies from Suspense for an assigned group of companies daily, and backup team members as needed for absences or fluctuations in volume.
- Generate activities and template attachments within client accounts.
- Initiate Download Suspense Update jobs and Batch Update jobs on a back-up basis.
- Convey to the user the reason the download cannot be assigned to the policy.
- Utilize established email templates when communicating with end users.
- Manage a queue in Client's support platform, ServiceNow.
- Resend policies from Download Results or IVANS.
- Assign eDocs from Suspense as requested.
- Report discrepancies in downloaded data to apply and / or the company.
- Follow written Knowledge Base articles on all established processes and procedures.
- Manage personal Outlook inbox and Download Team inbox.
- Stay current on all required code of conduct, compliance and cyber security training.
- Keep all client information and records confidential.
- Work on Help Desk and Shared Services related projects as assigned by supervisor.
- Assist with Optional Coverage or Contract Code configuration at the direction of the Carrier Interface Manager.
- Other duties and projects as assigned by manager.
Qualifications:
- Strong problem-solving and research abilities.
- Swift and accurate data entry skills with a keen attention to detail.
- Exceptional written and verbal skills.
- Ability to operate desktop computer, VDIs and Cloud PCs in a network environment.
- Additional applications used are Smartsheet, SharePoint, Microsoft Suite of products including but not limited to Teams, Outlook, OneNote, Excel, and Word.
- General understanding of insurance is helpful, but not required.
- High School Diploma or equivalent.
- Experience with Microsoft Teams, including video calls, meetings, group chat, and other features is preferred.
If hired, you will enjoy the following Eclaro Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Hannah Salinas
Hannah.Salinas@eclaro.com
(332) 206-0783
LinkedIn | Hannah Salinas
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.