Job Description
Job Purpose :
This position is responsible for collaborating with all departments in maintaining and troubleshooting network devices and services as well as supporting the engineering manager with employee training and support.
Essential Functions
- Ensure equipment such as routers, radios, switches, DC power devices, and firewalls are operating correctly
- Route data through network to ensure stability
- Assist Engineering Manager with basic concept and designs of critical network deployments
- Serve as a contact point for the NOC and Field Engineers to provide guidance and troubleshoot network issues; also provide training in troubleshooting
- Update NOC cases and determine which work needs to be performed in the field and whether or not it must be performed inside maintenance window.
- Interface with equipment and network providers to ensure compatibility between devices and services
- Work on projects as assigned
- Availability to provide occasional off-hours support
- Ensure equipment such as routers, radios, switches, DC power devices, and firewalls are operating correctly
- Route data through network to ensure stability
Education
Four years of High School or equivalent
Relevant Work Experience
2 to 4 years in related field
Special Knowledge, Skills And Abilities
- Two years network engineering experience
- Two years' helpdesk or tech support experience
- Network Certifications (Cisco, CompTia Network +) a plus
- Ability to work with minimal supervision
- Strong computer skills including MS Office
- Ability to convey information both verbally and in written form in a professional manner
- High organizational and time management skills
Supervisory Responsibility
This position does not have any supervisory responsibilities
Altafiber
We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers (https://www.altafiber.com/about-us/careers)
for added security.