Job Description
Job Description
MMC is hiring Remote CSR's to Process NJ Medicaid
- You must live in the State of New Jersey ***
- Start Date: 9/30/2024
- $18.00- Monolingual (English Speaking) 19.00/hr.- Bilingual (Spanish/ English Fluent)
- Weekly Pay
- Training Schedule: M-F 8:00 AM-5:00 PM Eastern for a duration of 4 weeks.
- Hours of Operations: M-F 8:00 AM-8:00 PM Eastern.(Must be available to work any assigned shift during the hours of operation).
- Location: Work from Home | You must reside in NJ but can be in any county/city.
BYOD (Bring Your Own Device) Requirements:
- Desktop or Laptop with Intel Core i5 Processor with 8GB Memory (No Celeron or Pentium) . No Mac/ Apple -IOS They are not compatible with our system.
- Desktop or laptop have a minimum of 256GB hard drive.
- Windows 10 or 11
- Minimum of 1 USB Gen 2 or newer port (wired headset)
- 1 RJ-45 connection for a wired connection to internet router
- Wired Headset and microphone with a USB Gen2 or newer connection
- Video camera capability, necessary for training
- NO, Chromebooks, iPad or Tablets allowed. They are not compatible with our system.
Internet Connection Requirements:
- Wired internet connection from computer to router or modem
- Download speed 100 MBPS minimum.
- Upload speed 10 MBPS minimum
All Required information submitted to your recruiter must be from the desktop or laptop you will be using for WORK. NO EXCEPTIONS!!!
Step # 1. Complete the ISP Speed Test - No mobile hotspots or satellite service - You will need to complete this action using the computer you will be working on.
Speed Test Link:
Speed test link: https://speed.cloudflare.com/
Step # 2. Please email a screenshot of your computer processor specs.
For those who are not tech savvy– Select the "Windows Key" on your computer and type in the word processor in the search bar and the processor information will come up.
ABSOLUTELY NO Celeron/ Pentium –
so if THE WORD: Celeron/ Pentium is above it, it's an absolute NO.
Step # 3.
Smart Phone- Please respond either Apple Device or Android to this email.
Minimum Requirements: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login.
Step# 4 Headset – Please respond to the email with a photo of the headset you will be using for work.
Minimum Requirements -Connect to your PC via headphone jack, USB is preferred.
Step # 5 Storage – Please respond to the email with your PC available storage amount.
The minimum required for the position is 30GB free space available.
Step # 6 Place all the screen shots and information required into ONE email and send to Lbatton@mmcgrp.com for immediate review.
The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Facilitate translation services for non-English speaking callers according to procedures.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Attend meetings and training courses as requested and maintain up-to-date knowledge of all programs and systems.
- Perform other duties as assigned by management.
Company Description
Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Company Description
Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.