Candidates must reside in the Orlando, FL area.
4 Corner Resources has an immediate opening for a Hybrid HR Call Center Representative based in Orlando, FL. This is an excellent foot-in-the-door opportunity to join one of Florida’s biggest names in healthcare!
This role is slated for a 6-month contract with an opportunity for extension or permanency.
HR Call Center Representative Requirements:
- Associates degree with 4 years related experience OR....
- Bachelors degree with 2 year of experience
HR Call Center Representative Responsibilities:
- This individual will be responsible for managing companywide communication and handling internal HR conflict by providing resolutions via phone and email.
- Ability to handle a high volume of inquiries and quickly analyze customer concerns within defined time limits.
- Severe as the first point of contact for any internal/external inquiries and provide accurate information.
- Deliver exceptional customer service to any individual.
- Work cross-functionally with other internal departments to resolve any customer concerns.
- Answer HR-related questions that may involve verification of employment, benefits, etc.
- Ability to remain calm under pressure.
- Focus on one call resolutions and minimal hand-offs/escalations.
- Opens cases, logs calls into an internal tracking system, and provides accurate notation.
- Teaches and guides employees through all required steps for any HR related inquiries.
- Ensures employee privacy and confidentiality regarding any personal information.
HR Call Center Representative Experience:
- Experience in a call center environment.
- Experience in the healthcare industry preferred.
- Experience in Human Resources functions such as payroll, benefits, time and attendance, HRIS services organization preferred.
- Ability to type 50+ words per minute with excellent spelling, punctuation, grammar, and oral and written communication.
HR Call Center Representative Pay:
HR Call Center Representative Hours:
- Monday – Friday, Daytime Hours
HR Call Center Representative Benefits & Perks:
- Opportunity for growth with a large respectable client
- Future opportunities within the HR field
- Hybrid work, 2 days remote, 3 days onsite