Company Overview
The company specializes in the Chassis system, which consists of brakes, suspension, and steering and ADAS(Driver Assistance System). It is a global company with multiple offices in many countries.
Responsibilities
- Performs warranty claim research for the products that the company provides to all OEM.
- Monitors claim trends and identify specific failure modes.
- Analyzes and estimates a potential cost impact to the company due to field issues.
- Recognizes emerging claim trends or failures.
- Approves warranty invoices based on findings and objects to customers for the claims that the company is not responsible.
- Performs chargeback to suppliers based on the contracts.
- Collects Q-cost data from the related teams in MCA and communicates with BD/CQ(Mando Korea) regarding the collected data.
- Communicates with customers as a focal point for field issues, claim cost, incident parts information, etc.
- Attends customer warranty meetings as required.
- Works closely with customers to assure customer satisfaction.
- Receives and coordinates incident parts from all OEMs.
- Maintains tracking system of warranty returned parts.
- Informs related teams of failures and initiates an investigation in the company.
- Conducts the required tests and measurements for part analysis.
- Creates technical reports on investigations, analysis, and recommendations for related teams in global HQ
.
Requirements
- Bachelor degree in Engineering
- Flexible schedule to work overtime, holidays, and weekends as required
- Be able to travel in the USA and abroad as required
- Bilingual in Korean and English
- Must have in-depth knowledge of Microsoft Excel(Macro), PowerPoint, Word