## Join a Dynamic Team to Enhance Customer Experiences
Be part of a supportive culture that prioritizes exceptional customer experiences while working remotely. Your contributions will significantly impact our business operations and client satisfaction.
### Responsibilities
#### Business Solutions Development
- Lead and support solution development for various complexities.
- Translate client requirements into comprehensive business solutions.
- Document operational processes accurately.
- Articulate detailed specifications for proposed solutions.
- Collaborate with delivery and operational teams.
- Maintain a resource library for quick and effective customer experience (CX) solutions.
#### Client Technology Management
- Gather detailed functional requirements for technology enhancements.
- Submit and track requests for technology changes.
- Coordinate with operations for agent training and seamless deployment.
- Conduct user acceptance testing and report status updates.
#### Additional Responsibilities
- Stay updated on designing effective CX and employee experience (EX) solutions.
- Participate in special projects that address business needs.
### Qualifications
- Bachelor's Degree in Information Management, Business, Economics, Marketing, or a related field, or 8+ years of equivalent experience.
- 6+ years in a BPO contact center, including at least 3 years in operational leadership roles.
- Solid experience in customer experience solutioning within contact centers.
- 4+ years managing medium to large-scale projects (Project Management certifications are a plus).
- Proven experience working collaboratively with cross-functional teams, senior leaders, and clients.
- Entrepreneurial experience is preferred.
### Benefits
- Competitive salary with incentives
- Health, Dental, Vision, and Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Paid vacation, sick time, and holidays
- Tuition reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs
- Employee Rewards Program
### Additional Insights
- Strong knowledge of the BPO contact center industry is essential.
- Exceptional project management skills are required.
- Ability to leverage data in developing business cases.
- Outstanding communication skills to bridge business and technical perspectives.
- An entrepreneurial spirit and experience in business solution design are advantageous.
### Our Values
We prioritize a strong set of values in our organization:
- **Culture of Service**: Experience a customer-first mentality.
- **Teamwork**: Thrive in a supportive team environment.
- **Respect**: Work within a dependable and accountable team.
- **Proactive Mindset**: Collaborate with solution-oriented individuals.
- **Career Growth**: Access to abundant learning opportunities.
- **Diversity**: Engage with a diverse, community-minded organization.
- **Competitive Compensation**: Enjoy competitive wages and comprehensive benefits promoting well-being.
*Note: Employment offers are contingent upon passing a background check and, depending on your location and client program, may require a drug test. We are an Equal Opportunity Employer and do not request payments or personal information from applicants during the recruitment process.*
Employment Type: Full-Time