### Company Overview
We are a leading provider of customer engagement solutions, operating multiple contact centers across the USA and Canada. Our comprehensive services include telephone answering, customer support, and sales, enabling us to support over 10,000 clients with millions of interactions each year.
### Position Overview
We invite passionate individuals to join our remote customer service team, dedicated to delivering exceptional customer experiences. As a representative, you will manage both inbound and outbound calls while utilizing the appropriate tools to accurately document each interaction. You will play a vital role in ensuring a positive experience for our customers and fostering the company's reputation.
### Key Responsibilities
- Perform data entry and accurately capture relevant information
- Upsell products and services when suitable
- Schedule appointments while maintaining a customer-focused approach
- Stay informed about campaign offerings and promotions
### Required Skills & Qualifications
- At least 1 year of experience in a call center environment, with familiarity in using automatic dialers and call scripting
- Possess clear, professional, and friendly communication skills
- Strong interpersonal abilities with a focus on active listening
- Excellent attendance and punctuality
- Sales experience is preferred
- High School diploma or GED
- Basic computer literacy and proficiency
- Experience in outbound call environments is an advantage
### Work from Home Requirements
- A PC or Laptop running Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
- A hard-wired high-speed internet connection (must use an Ethernet cable)
- A USB-connected headset
- A webcam
- A quiet, distraction-free workspace
### Benefits
Available after 60 days for full-time employees.
We are excited to welcome dedicated professionals who align with our values of integrity and customer-centricity to our team. Contribute to our mission of delivering outstanding customer service in a remote work environment!
Employment Type: Full-Time