# Join Our Dynamic Team as a Customer Experience Specialist
## Role Overview
We are looking for passionate individuals to enhance our customers' experiences in a remote setting. This opportunity is suitable for both seasoned professionals and newcomers eager to grow their careers while making a significant impact.
## Key Responsibilities
- Foster strong, professional relationships with key stakeholders, such as agents, senior management, and team members.
- Efficiently manage internal support queues, including reviewing, processing, and assigning inquiries.
- Collaborate with Regional Managers and Sales Representatives to meet client performance goals and ensure client satisfaction.
- Gain a thorough understanding of proprietary systems, agency operations, and title software.
- Assist with the onboarding process for new agents and support internal audit initiatives.
- Handle incoming calls, providing support and directing inquiries as needed.
- Prepare reports and assist with various administrative duties.
## Qualifications
- Required: High School Diploma or equivalent.
- Experience in title insurance or customer support is advantageous.
- Strong analytical skills and attention to detail.
- Effective problem-solving abilities with a focus on task prioritization.
- Ability to manage sensitive information with confidentiality.
- Familiarity with software applications, particularly Microsoft Office, title software, and Jira is preferred.
- Excellent communication skills and the ability to thrive in a fast-paced environment.
## Benefits of Joining Us
- Flexible work arrangement, with the opportunity to work from home.
- Comprehensive benefits package that includes medical, dental, vision, 401(k) options, paid time off, tuition reimbursement, life insurance, and disability coverage.
- A commitment to fostering an inclusive culture where all team members feel respected and valued.
## Take the Next Step
If you are ready to advance your career and contribute to a supportive and dynamic team, we encourage you to apply today! Join us as we grow and succeed together!
Employment Type: Full-Time