**About Us**
We are a global leader in payments and technology, focused on connecting consumers, merchants, financial institutions, and government entities through a secure and innovative payments network. Our mission is to empower individuals, businesses, and economies by providing reliable and convenient payment solutions, positively impacting communities worldwide.
**Role Overview**
We are looking for a talented individual to join our Client Services team, which provides exceptional operational support to clients across the globe. This position involves leveraging insights and data to enhance client experiences, strengthen relationships, and foster mutual revenue growth with key global acceptance partners such as acquirers, processors, enablers, and merchants.
**Key Responsibilities**
- **Client Relationship Management:**
- Manage the post-sale operational relationship for assigned clients, acting as a key representative of our team.
- Develop and maintain a strategic relationship strategy in collaboration with global account executives and account managers.
- **Expert Consultation:**
- Provide subject matter expertise in Acceptance Solutions and leverage understanding of local markets to improve client satisfaction.
- **Operational Reviews:**
- Conduct periodic reviews with clients and internal stakeholders to assess progress against product metrics and client goals. Track outcomes based on client challenges and strategic objectives.
- **Project Support:**
- Oversee the implementation of new Acceptance Solutions products by coordinating with key teams to ensure timely adoption and maximize client value.
- **Advocacy and Escalation Management:**
- Serve as the primary technical contact for high-value global partners, addressing technical challenges or payment inquiries. Effectively manage escalations, product issues, and major incidents.
- **Training and Development:**
- Lead product trainings and workshops, collaborating with internal teams to develop training materials for partners and clients.
**Qualifications**
- **Basic Requirements:**
- 8+ years of relevant experience with a Bachelor's degree, or 5 years with an advanced degree, or 2 years with a Ph.D.
- **Preferred Qualifications:**
- 9+ years of experience with a Bachelor's degree, or 7+ years with an advanced degree, or 3+ years with a Ph.D.
- **Skills and Experience:**
- Strong interpersonal skills with a proven ability to negotiate and influence at all levels.
- Experience in customer relationship management with a successful track record of delivering business-oriented solutions.
- Analytical abilities to communicate complex technical concepts in business language.
- Proficient in standard MS Office tools such as Excel, PowerPoint, and Word.
**Work Environment and Additional Information**
- **Work Hours:** Flexible based on departmental needs.
- **Travel Requirements:** Occasional travel (5-10%).
- **Work Environment:** Office setting, requiring sitting and standing at a desk and using standard office equipment.
**Compensation and Benefits**
- **Salary Range:** $113,100 to $164,050 per year, with potential for additional sales incentives.
- **Benefits:** Comprehensive package including medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and wellness programs.
We are committed to providing equal opportunity and consider all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. We also consider applicants with criminal histories in accordance with applicable laws.
Employment Type: Full-Time