Our Hyatt Vacation Club at The Welk location in Escondido, CA, is looking for a Guest Relations Coordinator to join their Sales & Marketing team!
Hyatt Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
Pay: $16 per hour plus commission & bonuses
Schedule: 10am to 6:30pm or 11am to 7:30pm, must be open to work weekends
What's in it for you?
- Hotel and resort discounts
- Immediate 401(k) Company match up to 6%
- Growth and development opportunities
- Positive work environment What will you do?
- Conduct pre-arrival calls and/or in person services for guests coming on a promotional package.
- Engage with guests and provide elevated customer service by phone and/or in person.
- Effectively communicate the benefits of the guest's vacation package and confirm details.
- Provide the highest level of service to suggest local attractions and restaurant recommendations.
- Provide effective problem resolution techniques if applicable. What are the requirements?
- Enjoy talking with guests by phone and/or in person
- Excellent written and verbal communication skills
- Local area knowledge
- Computer skills
- Flexible schedule, including the ability to work weekends and holidays
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.