AGILIANT
Sr. Systems Engineer
$90k-$120k
Our Mission
Transforming lives through Service, Technology and Philanthropy.
A little about us...
We are an IT managed service provider obsessed with creating a delightful delivery experience for each of our unique customers. We support our clients in various industries across the US. Our true end-to-end solution significantly impacts our clients' top and bottom lines.
Our organization is built on strong relationships. We are committed to family, trust, creativity, kindness, generosity, community, personal and professional balance. Come join our amazing team!
We are looking for an experienced Sr. Systems Engineer with MSP experience who is passionate about transforming how IT is delivered to the Mid-Market and non-profits to join our amazing growing team.
Responsibilities include working with teams on and offshore that are responsible for providing exceptional customer service and delivering solutions with extreme attention to detail and proactive communication. You will be responsible for maintaining and enhancing the client's Azure infrastructure, Engineering Tickets, Incident Response, security remediations, and technical projects. If you are customer-focused, can turn complex opportunities into streamlined solutions, and are passionate about our mission, please apply!
Requirements
- Familiar with environments 1,000+ employees
- Minimum of a bachelor’s degree in Engineering, a similar relevant field, or equivalent experience
- 8+ years of systems engineering experience
- Previous experience working with numerous customers at a Managed Service Provider (MSP) or consulting role.
- Expert with Azure, proven experience with architecting migrations from on-prem to Azure
- Strong Networking experience (Meraki experience a plus), understanding of networking concepts like VPN, firewalls, and DNS.
- Familiar with Microsoft Products: Azure, Entra ID, Purview, Defender, Sentinel, Intune, and Exchange.
- Strong experience with Windows Server Operating Systems
- Strong experience with Microsoft O365
- Strong experience with Azure Site Recovery
- Strong experience with Active Directory and DNS
- Strong experience with Microsoft Group Policy, Policy Pak, and Scripting
- Ability to attain Microsoft and Cisco Meraki certifications
- Analytical and mathematical mind, capable of evaluating and solving various complex problems
- Organizational competencies and project management skills to keep projects on track
- Self-motivated attitude with the ability to multitask and thrive in a fast-paced, timeline-driven environment
- Interpersonal communication skills with expertise in distilling complicated topics to a broader audience
- Excellent communication skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- Extreme attention to detail and follow-through
- Strong technical acumen, able to speak with technical and non-technical customers
- Ability to occasionally travel to customer locations
Responsibilities
- Develop superior technical solutions and deliver excellent customer service to internal and external customers
- Serve as the Engineering lead and technical expert with hands-on experience with all aspects of IT
- Design and deploy cloud infrastructure and services to support business requirements- secure, reliable, and scalable
- Ensure compliance with regulatory and security standards, able to assist with audits and vulnerability remediations
- Serve as technical SME for cloud-based technologies, writing knowledge base articles to support the team
- Identify and implement automation opportunities using PowerShell scripts, templates, or other cloud-based automation tools
- Understanding of cost optimization within Microsoft Azure and how to reduce costs without impacting performance
- Answer complex questions and resolve issues brought forth by the engineering team members, Service Desk, Noc/Soc, PMs and customers
- Consistent support of resolving complex and new technology issues
- Solve performance / operational issues to improve efficiency
- System administration on behalf of our customers
- Active participation in outage restoration and Root Cause Analysis
- Embrace a mentor mindset, fostering the development and engagement of the Engineering team. Recognizes and acts on coaching opportunities to increase team health
- Serve as a 24/7 escalation point for the team when on-call for the week.
- Strong understanding of the organization’s goals and objectives
- Remain compliant with Agiliant policies, processes, and legal guidelines
- Creates a climate where people are motivated to do their best to help the organization and its customers achieve their objectives
- Treats everyone like a customer and collaborates with them to clarify and achieve objectives
- Write in a clear, concise, organized, and effective manner for the intended audience
- Understands complex information coming from different sources to evaluate, reconcile conflicts and determine the best possible outcomes
Nice to Have
- Microsoft Certifications a plus
- Experience with Linux
- Experience with desktop support or service desk
- Experience with a formal Information Security program and SOC
Communication and Customer Service
- Customer-first attitude, Kind, Calming, in Control, Aligned with our Core Values and Our Mission
- Excellent understanding of Client Perception
- Great at Collaborating with Customers and internal teams
- Able to communicate with technical and non-technical people
- Understand the nuance and art of positioning a message to customers
- Constantly innovates
- Constantly bring new ideas to improve customer services
- Constantly bring new ideas to improve service center processes, procedures, and services
- Sense of humor
Leadership
- Not afraid to make mistakes and learn from them
- Exhibits positive emotional intelligence
- Excellent team builder
- Ability to teach and mentor
- Excellent at relationship building
- Honesty and integrity