Position Summary
Over the last few years, Samsung has been investing in building a portfolio of engaging services across its devices to complement its market-leading hardware business, while leveraging its unparalleled global distribution footprint. These services, coupled with a vast partner network and proprietary data, generate a massive opportunity for ad-based monetization. Six years into this journey, Samsung Ads is a highly successful and fast-growing business. This business and its continued future success depend on the products, technologies, and tools owned by the Global Ads Product & Engineering team. Hundreds of people strong, with a substantial presence in five countries, the Global Ads P&E team is a dynamic and complex organization, operating across a broad spectrum of product and strategic domains.
We are looking for a talented Technical Writer to help create, update and manage our technical and non-technical documentation and be a core part of the product operations team. You will work closely with engineering, product management, and other organizational stakeholders to create resources that document what our AdTech software products do, enable our partners to leverage them, and establish a strong relationship with the Samsung brand.
To be successful in this role you’re motivated and ready to thrive in the fast-paced culture of a dynamic, growing global company. You have an appetite to learn with a positive attitude, willing to jump in and tackle new challenges. You have strong analytical skills and the ability to deep dive into various topics in order to build useful and user-friendly content. You are highly effective at communicating highly technical documentation to diverse audiences. You are a self-starter who thrives under pressure and enjoys team successes.
Role And Responsibilities
The ideal candidate will be able to share a portfolio of documentation written for diverse audiences, including technical and non-technical readers.
What You Will Do
- Produce and maintain world-class documentation, including: product documentation, user guides, and developer guides including API guides.
- Work closely with globally distributed product managers, engineers, and other organizational stakeholders.
- Manage the end-to-end documentation process including authoring, editing, reviewing, publishing and maintaining content.
- Manage the style, layout and design of documents according to our house style guide.
- Plan, schedule, and track documentation work to meet product release dates and deliverables.
Skills And Qualifications
- 6+ years of technical writing experience, preferably in a technical domain, creating documentation and related resources for both technical and non-technical audiences.
- Excellent English written and verbal communication.
- Strong analytical skills, attention to detail and ability to operate in a fast-paced environment with evolving project requirements and priorities.
- Ability to grasp complex technical concepts and translate them in comprehensive, accurate, accessible and easy to understand documentation.
- Proven ability to work independently, collaboratively, and lead and manage multiple projects/tasks in a cross-disciplinary team.
- Adaptability and ability to adjust to an evolving role and steady change within our fast-growing company.
- Familiarity with a topic-based, learning objective oriented approach to creating documentation.
- Familiarity with the AdTech industry and AdTech concepts.
- Experience working with Agile/Scrum software development teams.
- Familiarity with the software development lifecycle.
- Working knowledge of MS Office, Confluence, Jira, Slack, Google Docs, graphics editors and Github.
- Knowledge of HTML, Markdown, Javascript, JSON, SQL, and APIs.
- Experience working with content management systems including Confluence and Document360.
- Experience working within a developing information architecture and familiarity with knowledge management concepts.
- Experience working with product adoption platforms including Pendo.
- Ability to build and maintain content that goes beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques
Join our dynamic team and play a key role in shaping the future of our ad tech platform. If you're passionate about playing an instrumental role in the development of cutting-edge advertising solutions and have a solid background in technical writing, we would love to hear from you!
CALIFORNIA ONLY
Compensation for this role is expected to be between $165,000 and $190,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.
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