Job Description
Job Description
Are you an experienced PHMP Enrollment Specialist (Bilingual) with a current Life and Health License and have utilized this license while working in a call center that handles incoming and outgoing prospect and member education? If so, we have an excellent opportunity for a highly motivated professional to be a part of our growing team!
About Key Benefit Administrators
We are on a mission to improve health and stabilize insurance costs for local communities. KBA was founded in 1979 as a privately owned full-service group benefit administration firm specializing in self-funded medical plans and is now one of the country's largest independently owned third party administrators. We pride ourselves on having supportive leadership, a family atmosphere, and a high performing culture - ask our employees - they have agreed that we are a Top Workplace since 2013.
Check us out here:
https://keybenefit.com/
https://www.glassdoor.com/Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37.htm
https://topworkplaces.com/company/key-benefit-administrato/indystar/
Day in the Life
As a PHMP Enrollment Specialist (Bilingual), you will handle incoming and outgoing product education with prospects and our members. The Enrollment Specialists provide our customers with accurate product information and the best method to resolve any problems to ensure customer satisfaction and retention while utilizing company policies, processes, and practices.
Does this sound like you?
- Uses intuition, experience, and resources to provide an excellent customer experience regarding product education to service inquiry resolution.
- Identifies and resolves problems in a timely manner utilizing all resources needed to solve the problem.
- Responds promptly, meets commitments, and provides solutions that satisfy the customer.
- Focuses on resolving conflict by facilitating interactions and communication with social skills that help develop relationships. Experienced in demonstrating flexibility, openness to other ideas and new processes.
- Speaks clearly and persuasively in positive or negative situations, listens and gets clarification when necessary.
- Writes clearly and informatively: Edits work for spelling and grammar: Adapts writing style to meet needs: Able to read and interpret written information.
- Balances team and individual responsibilities: Works well in group and autonomously; Exhibits objectivity and openness to other views; Gives and welcome feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
If you are unable to complete an application for PHMP Enrollment Specialist (Bilingual) position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process.
All qualified applicants for the PHMP Enrollment Specialist (Bilingual) position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender.
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