Job Summary/Company:
Sparks Group has partnered with a small family owned and operated coffee roaster to identify an Office Admin to manage customer service, order management, and reporting. Join a fast-moving company growing in the right directions for the right reasons.
Responsibilities:
- Front desk representative fielding customer inquiries, customer pick-ups, phone calls to the office line
- Client contact for orders - monitor inbox and phone for order issues and respond with customer service
- Daily Data Entry - enter orders on a daily basis at a predetermined cutoff time in our order management utility
- General office upkeep - manage janitorial and general office supplies
- Customer Order Management - make in person visits to our top customers to ensure they are ordering correctly based on agreements in place
- Monthly reporting - work with billing assistant to perform monthly inventory and reporting for agreements in place.
- General ad-hoc responsibilities- at times we have random things that come up like providing coffee for a small group at an important client, being flexible to perform these unusual and infrequent tasks is important.
Qualifications/Background Profile:
- HS Diploma or equivalent required
- 3+ years comprehensive office support experience
- Tech savvy with experience using Mac products and advanced Excel proficiency
- Customer centered, committed, responsible professional