Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Description:
Support the District Service Manager and the Regional Sales Team in providing world class customer service to all customers. Supervises, schedules training, and manages job assignments for Field Service Representatives. The position also ensures compliance with all HSSE and external regulatory requirements. This position may offer a career development path which could prepare the incumbent for other positions of increasing responsibility within Solar.
Nature and Scope
The position is based in a Solar Field Office and will report to the District Service Manager. The Field Service Supervisor will support the district with day-to-day business activity, assist Project Management from the field perspective, and respond to customer technical and commercial queries. Close coordination and good communications with Solar customers are required as well as with internal Solar groups and facilities. engineering, overhaul, upgrade, etc. This position is essential to ensure that customer issues are resolved, and that customer satisfaction is achieved. The Field Service Supervisor also supervises and develops a team of Field Service Representatives in conjunction with Caterpillar Values in Action, corporate goals, and financial plans. The incumbent learns to manage and assure fulfillment of customer requirements for equipment support from commissioning throughout the life of the installation. This requires full communication with customers, understanding, and managing their expectations from a technical perspective. Coordinates multiple disciplines and departments to ensure overall customer satisfaction
Principal Accountabilities
- Provide the leadership example for Solar’s commitment to Health, Safety, Security and Environmental responsibility. Work closely with customers, regulators, and internal HSSE experts to meet customers’ site and regulators’ area requirements.
- Directly responsible to ensure Solar’s field operations comply with all government regulations, as well as certification standards and customer mandated requirements.
- Accountable for maintaining Solar’s internal HSSE Management System requirements, meeting or exceeding company defined goals and performance standards. Acquire proficiency in Safety Awareness, including motivation, evaluation, and training of staff members to assure safe operations.
- Review all safety reports including JSA’s and other related documents to ensure the quality of the documents are in line with Solar’s standards.
- Plan and organize assignments and dispatch Field Service Representatives to assure timely response to customer requests for scheduled maintenance, commissioning, and other customer-related activities.
- Staff, train, motivate, and supervise an efficient, professional, technical workforce through effective goal setting, timely performance reviews, development programs, and sound management, to achieve maximum efficiency of resources and highest level of profitability.
- Provide input to the District Service Manager to manage staffing levels to ensure adequate support for all anticipated customer requirements
- Assist and support the District Service Manager in various ways on a day-to-day basis including acting as temporary District Manager (where requested) during periods when district manager is unavailable to assure continuity of operations.
- Provide primary back-up after-hours support as required for "on call" duty person to assure quick response to customers' critical needs.
- Manage allocation of resources and expenses including man day utilization, period and variable budgets and costs, capital budgets, asset management, etc. Interface, coordinate and communicate with various internal Solar groups.
- Track FSR tooling calibration records for annual compliance.
- Review the quality of the FSR reports before they are posted or sent to customers.
Minimum Qualifications
- The FSS I position requires the incumbent to possess relevant skills such as working directly with customers, leading people, motivating workgroups, safety compliance, and knowledge and experience relating to Corporate and Human Resources policies, procedures, goals, and practices.
- 1-3 years of relevant technical or business experience is recommended for this position.
- The ability to learn new processes, procedures, and product knowledge relevant to the position.
- Preference will be given to an individual with an associate or bachelor’s degree in a relevant business or technical field.
- Relocation to the Midland-Odessa, Texas area is required.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
August 26, 2024 - September 8, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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