Field Customer Support/Data Analyst
9 Month Contract + Extensions
100% Remote
** Looking for someone with an agriculture/farming background**
Job Summary: The Field Customer Support is a critical role responsible for ensuring the integrity and accuracy of asset data across multiple divisions. This position involves a combination of data verification, asset monitoring, and support activities that are essential for the smooth operation and optimization of our supply chain processes.
Key Responsibilities:
• Conduct initial asset audits and collaborate with Division Administrators to clean and prepare asset lists for installation and tracking.
• Verify and monitor asset data during installation and throughout the process to ensure accuracy and consistency.
• Maintain data cleanliness for asset transfers, sales, and rental terms.
• Compare and reconcile data across Systems of Record to ensure alignment with division asset lists.
• Address data discrepancies in collaboration with the Optimization and Process Lead.
• Track and verify asset numbers and movements post-ingestion in the DSC Front End.
• Coordinate installation windows with Deere and Dealerships for hardware installation.
• Manage and resolve any maintenance issues or discrepancies noted during asset installation.
• Revisit and refine the onboarding process based on lessons learned to enhance efficiency.
• Confirm the correct setup of each Division’s branches in the JD OPS Center.
• Provide feedback to the Field Point of Contact Lead, Product Owner, and Project Manager regarding any defects or enhancements.
• Transition divisions to the Optimization Lead once monthly data verification is complete.
• Develop Standard Operating Procedures tailored to the needs of the field, fleet, and agronomy.
• Support the field in maximizing the use of JD Op Centre and Ag Logic.
• Notify the Field Point of Contact Lead when Division asset lists are clean and installations are complete.
• Liaise with the Hardware Lead on any M-Modem challenges or data gaps.
• Facilitate User Acceptance Testing and coordinate field testing efforts.
• Train and support all RTK-based activities and promote the value of RTK to divisions.
Must Haves
• High Energy and passionate personality
• Proven experience in data management and support. (Excel skills are required)
• Agricultural experience
• Strong organizational and communication skills.
• Ability to work collaboratively with various teams and stakeholders.
• Knowledge of JD Op Centre, Ag Logic, or RTK technologies is a plus.
• Willingness to travel to different divisions as required.