Job description
About us
ConglomerateIT is a certified and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains. Visit us at http://www.conglomerateit.com
ConglomerateIT mission is to establish global cross culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of global network to connect business with the right people without bias. We provide Global Workforce Solutions with affability.
Job Title: Business Analyst
Location: Hybrid ( west sacramento, CA)
Job Type: Contract
Work Authorization: USC, GC, H4EAD, H1 transfer, GCEAD
Tax Terms: W2, 1099
Experience: 12+ years
Job Description:
We are seeking an experienced Business Analyst with a strong background in IT Service Management (ITSM) and IT Asset Management (ITAM) systems. The ideal candidate will have a proven track record in the technical implementation of ITSM and ITAM solutions, particularly with ServiceNow, and a solid understanding of business process improvement and workflow automation.
Key Responsibilities:
- Lead or participate in the technical implementation of ITSM and ITAM solutions like ServiceNow.
- Create and maintain requirement management plans, including assessment, planning, and facilitation of analysis tasks.
- Conduct joint application design (JAD) or collaborative design sessions.
- Elicit, define, and document business, user, and system requirements.
- Perform business process improvement, application design, and workflow automation.
- Model and document new functional requirements, including use case development.
- Work closely with cross-functional teams including business SMEs, architects, developers, and testers.
- Collaborate with the ServiceNow implementation vendor team.
Required Skills:
- Experience: At least 5 years (within the last 10 years) as a Business Analyst in large organizations with hands-on ITSM and ITAM implementation.
- Deliverables Expertise: At least 7 years (within the last 10 years) producing key business analysis deliverables like business requirements, use cases, functional/non-functional specifications, and traceability matrices.
- Tools: At least 3 years of experience using requirement gathering tools like Rational Requisite Pro, HP ALM, Jama Software, etc.
Desired Skills:
- Experience working with State or Federal government.
- Hands-on experience in ServiceNow with a focus on:
- Incident, Change, Problem, and Configuration Management
- Asset Management (Hardware, Software, Cloud SaaS)
- Service Catalog, Portfolio, and Level Management
- Asset Discovery and End User Experience
- IIBA Certification (CBAP or CCBA).
- Experience in Agile or Scaled Agile Framework (SAFe).
- Familiarity with the ITIL framework.
- Bachelor's degree in Computer Science, Engineering, MIS, or related fields from an accredited institution (Copy of degree required).